Director of User Services, University of Arkansas (Little Rock, AR)
Posted November 4, 2026
Description:
The Director of User Services provides strategic, administrative, and fiscal leadership for the public-facing library operations of the UA Little Rock Ottenheimer Library. Reporting directly to the Dean of the Ottenheimer Library, this position serves as a key member of the senior administrative leadership team, supporting library-wide strategic planning, policy development and resource allocation to support the university’s academic mission.
The Director provides leadership and operational oversight for a broad portfolio of user-centered services, including information, reference, and technology support, circulation, course reserves, resource sharing, and tangible collections management. The position drives the library’s marketing, communication, and community engagement strategies; collaborates on public-facing digital platforms and web presence; and leads data-informed assessment initiatives to evaluate service impact, align with institutional student success outcomes and foster continuous improvement. This position is governed by state and federal laws, and agency/institution policy.
This position holds a 12-month, on-site faculty appointment with rank leading to tenure.
Position Duties:
- Provide strategic vision and administrative oversight for library user services, including information, reference and technology assistance, circulation, course reserves, resource sharing and patron delivery services;
- Provide oversight of the maintenance of tangible collections within the Ottenheimer Library including print, microform and media formats, as well as distinct collections, including government documents and special collections;
- Lead and empower a team of approximately 10 FTE (full-time staff and part-time student employees) through effective recruitment, training, mentorship and team development;
- Support strategic marketing and communication strategies while cultivating dynamic engagement initiatives with campus and community partners;
- Collaborate with the Director of the Learning Commons to provide a coordinated approach to academic support services and experiential learning opportunities in the library, learning commons, and makerspace;
- Collaborate with the Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate the library’s public-facing digital infrastructure;
- Participate in professional scholarship and service consistent with an appointment as a tenure-track faculty member;
- Work occasional evening and weekend hours as needed in support of user services;
- Performs other work-related duties as assigned.
Qualifications:
- A master’s degree in library and information science from an ALA-accredited program;
- A minimum of six (6) years of professional post-MLIS library experience, including at least two (2) years of administrative experience supervising full-time personnel;
- Demonstrated experience in one or more user-facing library services.
- Proven leadership ability with a track record of effective personnel management, team building, and conflict resolution;
- Experience building relationships including communicating and collaborating with stakeholders;
- Experience with strategic planning and co-curricular assessment;
- Strong interpersonal and communication skills.
Hours and Compensation:
Full time, $71,646 – $75,737/yr.
How to Apply:
Submit cover letter, CV, three professional references (name, email, business title), and resume to UA’s Workday employment portal: https://uasys.wd5.myworkdayjobs.com/en-US/UASYS/job/Director-of-User-Services_R0092856