Information & Learning Commons Desk Supervisor (Thurs/Fri/Sat), University of Massachusetts Amherst W.E.B. Dubois Library, (Amherst, MA)

Posted August 28, 2026

This part-time position (20.5 hours/week) will be responsible for coordinating and overseeing service desk activities including circulation, information, and technical support at the Information and Learning Commons desks in the W.E.B. Du Bois Library. This position monitors library building operations and elevates facility, safety, or security concerns to appropriate University or Library personnel.

Responsibilities

Perform opening and closing service point procedures.
Exercise considerable independent judgment in supporting service and security activities while monitoring the W.E.B. Du Bois Library. Assist in the event of an emergency evacuation.
Supervise and assist student employees in providing inclusive and responsive service to patrons at the Information and Learning Commons desks.
Respond to maintenance and other emergencies within the building. Take appropriate steps to correct the problem, safeguard building occupants, and maintain services. Initiate work order requests for building maintenance issues.
Answer patron inquiries regarding circulating materials, collections, services, policies and lending activities. Respond to patron inquiries in-person, online and by telephone during each shift.
Resolve and/or refer user questions and concerns as appropriate.
Provide basic hardware and software technology support. Assist users in the use of scanners, readers, printers, copiers, and other hardware devices.  
Assist users in the use of online discovery systems to identify, locate and request available library materials.
Create and update state and alumni patron records in the FOLIO Library System.
Collaborate with full-time staff in the performance of these duties. Clearly communicate emerging issues and notable events during work shifts to the department manager and staff on a daily basis.

Qualifications

Prior experience in a position requiring excellent interpersonal communication and organizational skills. Considerable customer service experience and the ability to interact with users (in-person and online) graciously and tactfully.
Experience using word processing, spreadsheet, email, chat, and web-based software applications; ability to adapt to various commonly used mobile devices and applications; and ability to explain technologies and software applications to others.
Working knowledge of methods, materials, and technologies used in libraries.
Ability to locate and shelve books by Library of Congress classification system.
Ability to lift, shelve, and move books, and lift/carry up to 30lbs of books.

Hours and Compensation

Position Start Date: 9/17/2026

Position End Date: 12/19/2026

Schedule:

Thursday: 3:30pm – 11:30pm
Friday: 3:30pm – 7:30pm
Saturday: 9:30am – 5:30pm

Pay Rate: $18 per hour

How to Apply

Visit the following address to see the full listing and apply.