Specialist- Research Operations, Goodwin Proctor, (Boston, MA)

Posted August 18, 2026

Job Description:

The Research Operations Specialist works to ensure members of the firm have access to accurate and current research materials. Responsibilities include performing all aspects of serials management including renewals, check-in, electronic and print current awareness routing; distribution of deskbooks and troubleshooting vendor issues such as subscription claiming, and reconciling invoice discrepancies.

Position Duties:

• Maintains records in Research Monitor for firm’s electronic contracts and ensures records are accurate and up-to-date.
• Participates in e-Resource Lifecycle by providing usage reports for resources and updating records in department systems on an ongoing basis.
• Maintains core attorney deskbook master list and ensures that deskbooks are distributed efficiently across firm-wide practice areas; responsible for coordinating firm-wide office copy bulk orders to maximize available discounts.
• Ensures orientation materials for new and lateral hires, including lawyers, paralegals, court procedures, marketing and other administrative staff, are prepared and distributed; ensures all print and electronic services are active and delivered by new hires’ start dates.
• Reviews invoices processed by Research Operations Co-Op and ensures billing and other details relating to payment are accurate.
• Assists with recommending annual budget needs for research resources and tracks departmental spend to support accurate forecasting, invoice review, and ongoing budget management.
• Makes recommendations for vendor support needs and helps coordinate vendor-related operational follow-up to ensure services, subscriptions, and issue resolution align with departmental needs.
• Responsible for maintaining integrity of records in firm collection management system relevant to this function.
• Participates in content management initiatives relating to departmental team sites and legal research pages.
• Assists with projects relating to password administration and access maintenance, as assigned.
• Manages the operational side of Quest, the department’s request intake tool, including reviewing reports, monitoring ticket categorization, supporting workflow consistency, and upgrades.
• Helps train department co-op employee(s).
• Other duties as assigned.

Qualifications:

• Master of Library Science (“MLS”) from an ALA accredited library school preferred; course work towards an MLS degree can take place of MLS degree.
• Minimum 1-3 years research operations experience in a special or academic library.
• Knowledge of integrated library automation systems.
• Knowledge of cataloging standards such as RDA, USMARC, and LC classification and standard authority control procedures.
• Strong interpersonal, written and oral communication skills.
• Strong customer service orientation.
• Ability to prioritize responsibilities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with Research Services and firm colleagues.
• Experience using MS Office applications including, Word, Excel, and Outlook. Ability to learn and develop proficiency using specific firm applications such as a DMS and finance and accounting tools.

Hours & Compensation:

This is a full-time position.

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $75,100 – $112,600

How To Apply:

To learn more about this position and to apply, please visit the official job posting, linked here.