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ILS Coordinator, The Library Center (Springfield, MO)

Posted August 12, 2026

Description

The Integrated Library System (ILS) Coordinator is responsible for overseeing the implementation, configuration, and maintenance of the library’s ILS software. This role involves managing user accounts, troubleshooting technical issues, and ensuring the effective functioning of the ILS to support library operations. The coordinator plays a key role in customizing the ILS to meet the specific needs of the library, providing staff training on system usage, and collaborating with vendors to maintain and upgrade the ILS. Additionally, they may be responsible for data management, generating reports, and implementing best practices for data security and privacy. Strong technical skills, knowledge of library systems, and the ability to adapt to evolving library technology are essential for success in this role.


Essential Functions

  • Responsible for overall daily operation of the Library’s ILS
  • Troubleshoots ILS problems and escalates calls with ILS when necessary
  • Installs software and system enhancements
  • Develops and maintains good relationships with ILS vendors
  • Investigates and stays informed of new products, services, and releases
  • Communicates with SGCL branches and departments, and consortium libraries about ILS problems, procedures, and enhancement suggestions
  • Coordinates with IT staff concerning connectivity between ILS and our network
  • Establishes and maintains annual guidelines for cleaning the ILS database
  • Works with vendors to resolve any issues
  • Works with IT to determine the appropriate technology integration for new products and to resolve any technical issues for current subscriptions
  • Serves on various ILS committees and task forces as necessary when ILS functions are involved
  • Attends annual ILS vender conferences (user group and annual meeting) as funding allows
  • Networks with other libraries who use the same ILS vendor as SGCL
  • Acts as emergency contact for nights and weekends for ILS functionality
  • Trains staff, patrons and consortium members on the use of ILS products
  • Negotiates contracts with Consortium Members
  • Assists staff/consortium members with use and setup of new software releases
  • Works effectively with consortium members including regular visits on site and annual meetings
  • Audits and approves time sheets for bi-weekly payroll
  • Interprets and implements the Library’s General Conduct Policy
  • Consistently punctual for work and meetings. Completes assigned duties in a timely manner.
  • Exemplifies professional attitude and demeanor while engaging constituents, including the ability to work and interact with others in a cooperative, pleasant, and constructive manner.
  • This job description is not intended to be all inclusive; employee may be required to perform other related duties as required to meet the ongoing needs of the Library.


Education/Experience

  • MLIS degree
  • Public Library experience preferred
  • Supervisory experience preferred


Skills/Job Knowledge

  • Experience with Innovative Interfaces that includes an understanding of the ILS from both the technical standpoint and a public service standpoint
  • Good understanding of all the Innovative modules/products used within the district
  • Excellent communication skills, both verbal and written
  • Technical writing skills
  • Ability to work in a team environment facilitating the cooperation of several different staff/departments
  • Effective project manager


Contact

  • Works closely with other branch and department managers
  • Frequent contact with consortium members and ILS vendors
  • Routine telephone contact with other departments and branches


Supervision

  • Supervised by Collection Services Manager
  • Supervises ILS Associate


Physical Demands

  • Performs bending, squatting, kneeling and reaching from floor level to 6 feet in height
  • Displays good coordination and mobility
  • Routine lifting of library materials weighing up to 20 lbs.
  • Regular computer keyboard, desk work


Working Environment

  • Primarily indoor with heating and cooling regulated in a general library environment Miscellaneous Requirement
  • Must pass a security background check

How to Apply

Apply online at https://thelibrary.org/work.

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