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Public Services Supervisor, Roger Williams University, (Bristol, RI)

Posted July 21, 2026

Job Description:

Reporting to the Assistant Dean of Libraries, the Public Services Supervisor is responsible for overall user experience at service points and in other public spaces in the University Library. The Public Services Supervisor oversees the day-to-day operations of the information desk and is responsible for developing and encouraging a positive, engaging, and user-centered approach to customer service, while working collaboratively with library colleagues as well as University faculty and staff.

Position Duties:

  • Manage the Information Desk and the Public Services Department.
  • Manage patron and circulation modules of the LMS.
  • Manage Access Services related information on the library website and in LibApps.
  • Oversee stacks, space, and collection maintenance.
  • Collect statistics and conduct assessment of access services functions.
  • Invoice library patrons for lost or non-returned materials when necessary. Work with Student Accounts to reconcile bills.
  • Manage policies and processes for items from the Library of Things, Study Rooms, and related systems.
  • Conduct regular inventory of physical collections.
  • Communicate with the IT helpdesk as necessary to ensure public printing and PCs remain functional and accessible.
  • Hire, train, and manage access services student workers.
  • Collaborate with the Library Dean and Assistant Dean on library-centered student experiential learning
  • opportunities.
  • In consultation with the Dean, develop new services and policies where appropriate.

Qualifications:

Bachelor’s Degree.  ALA-accredited Master’s in Library Science or the equivalent strongly preferred.

  • Minimum of two years of previous library experience, preerrably in an academic library.
  • Comfort and proficiency with academic library technologies, databases, and services.
  • High commitment to the role of library services in fostering student success.
  • Previous bibliographic instruction and/or research support experience strongly preferred.
  • Outstanding customer service skills, including a professional, positive, and approachable demeanor.
  • Excellent oral and written communication skills.
  • Experience hiring and managing staff and/or students.
  • Excellent research skills and familiarity with a wide range of information resources.
  • Familiarity with library management systems (such as OCLC WMS, FOLIO, Alma, etc.).
  • Ability to interact with all levels of staff and to work closely with departments across campus.
  • High level of attention to detail.
  • Ability to prioritize and to handle multiple competing projects.

Hours & Compensation:

This is a Full-Time position.

his position will require working some evening and weekend hours.

How To Apply:

To learn more about this position and to apply, please visit the official job posting, linked here.

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