Reference Assistant, Simmons University Library, (Boston, MA)

Posted July 20, 2026

Description

Working under the direction of the User Services Librarian and the User Services Library Fellow, the Reference Assistant supports the daily operations of User Services, including the provision of reference and circulation services to members of the Simmons community and the general public. This is a fast paced, public facing position that requires the ability to multitask. Ability to work on-campus for face-to-face service is required.

Responsibilities

Circulation and Reference

The Reference Assistant staffs a public facing Service Desk in the provision of circulation and reference services.
Assists patrons in-person, via phone, email, and online chat, to answer reference questions, circulate library material, maintain user accounts, and provide general customer service.
Troubleshoots library technology such as computers, printers (multi-function devices), and closed-circuit television.
Maintains users’ privacy.

Interlibrary Loan

Assists with all aspects of Interlibrary Loan service, including processing mail, filling requests for Simmons patrons (borrowing), and filling requests from other libraries (lending).

Other Duties

Performs Library opening and closing duties as scheduled.
Monitors the physical library space to ensure a safe, inclusive environment for all users.
Participates in departmental projects as assigned

Qualifications

Current enrollment in the Simmons SLIS program.
Completion of or enrollment in LIS 407.
Commitment to providing excellent customer service.
Capable of working with technology and online systems.
High level of attention to detail.
Strong oral and written communication skills.
Ability to maintain a consistent work schedule.
NO PRIOR LIBRARY EXPERIENCE NECESSARY.

Hours and Compensation

Start date: Sep 2, 2026

Pay Rate: $17/hour

Reference Assistants are generally assigned 4 hour shifts, not to exceed more than 20 hours in one week. Shift assignments can occur anytime during open library hours, including shifts which open or close the library, as well as weekend hours. Exact shift schedule will be determined based on the candidate’s availability and the Library’s needs. Preference will be given to candidates who are available to work closing (6-10pm) and weekend shifts.

How to Apply

Please upload your resume and cover letter. You will be contacted via your Simmons email– or the contact information you provide on your resume– with further questions or to participate in an interview if desired. Please watch your Simmons email. Applications due by July 26, 2026. The job posting for this position on Workday is linked here.