Part-Time Visitor Services Coordinator, The Massachusetts Historical Society, (Boston, MA)

Posted June 22, 2026

Job Description:

The Visitor Services (VS) team contributes greatly to the experience of visitors to the MHS, welcoming all guests and ensuring the safety and security of staff, visitors, and the Society’s collections. The VS team serves as the first point of contact for visitors to the MHS and is expected to provide a welcoming and friendly first impression.

The part-time VS Coordinator role provides information and assistance to visitors and guests regarding exhibitions, programs, events, activities, and facilities within the Society. This position also assists with safety and security of visitors and collections by monitoring our visitor management software and CCTV system.

Reporting Relationships: This position reports to the Assistant Director of Communications with
indirect supervision from the VP for Programs and External Affairs.

Position Duties:

The VS team leads the daily operations of the admissions desk by greeting and directing visitors, routing telephone calls, and monitoring deliveries with a focus on customer service, organization, and efficiency. The VS team staffs the desk during typical building hours as well as during evening events. The VS team assists with event registration, implementation of programs, and ensuring that policies and procedures are adhered to. Working with the team this position helps to maintain VS policies and
procedures (e.g.: event management and promotion, meetings, parking, shift changes).

The part-time VSC:

• Welcomes all visitors and guests in a professional and friendly manner
• Maintains the security of the building by keeping accurate records of visitors’ arrivals and
  departures and reasons for visits through our visitor management software, controlling traffic in
  and out of the lobby and enforcing security policies
• Provides general and accurate information about the Society, its exhibitions, programs, and
  events
• Provides appropriate assistance to visitors with specific needs
• Effectively handles visitor complaints, including receiving and recording visitor feedback.
• Answers the telephone and directs calls to the appropriate staff members*
• Assists with evacuation procedures in the event of an emergency
• Directs emergency response personnel as needed to affected areas of the building/staff
• Works with security officer(s) in monitoring CCTV and access control systems
• Remains cognizant of and enforces policies regarding communication around meetings, parking,
  and visitors
• Maintains well-stocked and tidy supplies of MHS brochures, calendars, and other relevant
  collateral
• Assists with administrative work
• Assists with other projects as needed

Onsite/Offsite Work Expectations: This is an in-person position. There is no remote work option. As
the presence of this position is integral to building security and visitor, staff, and vendor access, reliable
attendance and the ability to work on site at the Visitor Service Desk is an essential function of this
position.

Scope: Approximately 10,000 visitors to the MHS annually

Key Contacts:
External – General public, researchers, vendors, contractors, staff guests
Internal – All MHS staff, members of Board of Trustees and Advisory Council

Qualifications:

Must enjoy working with the public, meeting new people, partnering with volunteers

• 2-5 years of experience working with a diverse public in a customer service, visitor services, or
  similar position
• Strong planning and organization skills with ability to prioritize and multi-task
• Broad general knowledge and interest in American history, local history, the community, and
  visitor services
• Must possess good communication skills
• Able to work as part of a team
• Ability to assess and anticipate needs and be a flexible problem solver
• Ability to consistently enforce policies and procedures
• Ability to use computers, telephones, peripheral commultiple monitors, and observe security
  camera screens throughout the course of the shift*
• Ability to sit at the Visitor Services desk in the front lobby of the organization for the length of
  the assigned shift*
• Ability to take initiative to gather information and troubleshoot issues with vendors, visitors,
  meeting rooms, parking, and other issues arising, escalating only as needed after initial
  investigation*
• Proficiency with Microsoft Office Suite
• Completion of college degree and knowledge of visitor management software and point of sale
  system preferred

Hours & Compensation:

Pay: Pay for this position is in the range of $19.00-21.00/hour, depending on experience.

Benefits:
Part time employees earn sick, personal, and holiday time prorated to their schedule, and are eligible to
participate in the Society’s 403(b) Safe Harbor plan.

This position staffs the Visitor Services desk 25 hours/week with the following schedule: Monday through Wednesday from 9:00 AM to 2:15 PM, Thursday from 9:00 AM to 1:30 PM, and Saturday from 9:00 to 3:15 PM.

How To Apply:

External applicants should email a resume and cover letter as a single PDF to [email protected]. Finalist candidates will be asked to provide three professional references. Candidates provided with an offer will be required to pass a background check.