Youth Services Library Assistant, Gladys E. Kelly Public Library, (Webster, MA)

Posted May 12, 2026

Statement of Duties: This position assists the Children’s Librarian with planning and marketing for Youth Programming, contributes to collection development and maintenance, and processes materials as needed.

This position work on services desks as required, including the Teen Room. Service Desk duties include using Evergreen ILS, answering phone calls, assisting patrons with Library resources and technology, and answering directional and other basic reference questions.

This is a part-time non-benefited position. This position may include daytime or
an evening shift as well as some Saturday hours each month.

Supervision: Works under broad supervision using established procedures and instruction from the Library Director and the Children’s Librarian. Regularly works on the Circulation Desk and may perform assigned tasks under supervision of Circulation Manager. Occasionally, may work unsupervised and be expected to solve problems and serve library users independently. Refers any issues and problems to the Library Director and/or Circulation Manager or Children’s Librarian.

Job Environment:

• Work is performed collaboratively as part of an energetic and creative
  team.
• Service Desk duties are performed in a public service area that is usually
  very active with frequent interruptions.
• The incumbent has frequent contact with the public for the purpose of
  answering questions at the Circulation Desk, and via telephone and email.
• Daily work is performed with computers, printers, fax machine, copiers,
  telephone, and other standard office equipment.
• This is a public-facing position and requires appropriate business-casual
  attire. 

Essential Functions:

• Uses Library Evergreen to circulate materials to library users including checking materials in and out, processing reserves/holds, and registering borrowers.
• Assists with planning, conducting, and marketing Youth programs.
• Serves all library users at a public service desk and answers basic reference questions, or refers patrons to staff who is able to assist them.
• Processes book deliveries, holds, and fulfills paging list requests as needed.
• Staffs the Teen Room as needed.
• Creates and maintains confidential patron records.
• Participates in Collection Development and materials selection, in accordance with Library policy, as needed.
• Works as part of a team in creating innovative programming for Youth and Teens, and assists with program publicity.
• Contributes to the Library’s social media posts.
• Creates monthly book displays as needed.
• Assists in technical service duties such as processing material.
• Deals tactfully and courteously with public. Is able to maintain a positive relationship with teens and tweens, while upholding Library policy.
• Maintains confidentiality of library users’ records.
• Assists the public in the use of technology, with ability to perform basic troubleshooting.
• Contributes to Library marketing, such as the newsletter, as needed.
• Attends staff meetings, conferences, trainings, and workshops.
• Assisting with opening and closing procedures as needed.
• Performs other related duties as required.

Recommended Minimum Qualifications:

• Education and Experience:
  • Minimum High School Diploma or GED equivalency.
  • Excellent internet and computer skills, including experience with social media.
  • Proficient and comfortable using a computer and office equipment. (scanners, printers, etc.)
  • Previous library experience a plus.
  • Bilingual abilities a plus.
  • Experience working with diverse, multicultural populations.
  • Ability to perform multiple tasks and responsibilities within established timeframes.
• Knowledge, Skills, and Abilities:
  • Must enjoy working with the public and thrive on creating healthy interpersonal connections.
  • Must have a professional willingness and comfort in working and interacting with children.
  • Must have the ability to work well in a team environment with excellent communication skills.
  • Ability to make minor decisions in accordance with library policies and procedures.
  • Pervious Library user experience and experience with our network catalog a plus.
  • Proven public service skills and ability and desire to work effectively with patrons of diverse backgrounds with a wide variety of needs and abilities.

How to Apply

Interested applicants should email a cover letter and a resume to Evan Hale, Assistant Director, at [email protected]