User Services Librarian, Simmons University, (Boston, MA)

Posted April 22, 2026

Description

Reporting to the Deputy Director and Head of Research and User Services, the User Services Librarian ensures exceptional frontline service by fostering a warm, patron-centered environment which prioritizes the student experience and supports the Library’s essential role in Simmons education. This position advances the Library’s commitment to teaching and learning by working with staff at all levels to provide consistent, equitable access to collections, services, and spaces—promoting discovery, enrichment, and academic success.

Responsibilities

Coordinating the work of User Services with Research Services
Supervising the User Services Fellow
Managing daily operations and workflow of the Library Service Desk, including social media and service-related communications
Overseeing student staff, including hiring, onboarding, and training
Participating in provision of reference and research services to users
Managing access to collections, including interlibrary loan and course reserves
Supporting and facilitating usage of library spaces and resources
Planning and assessing departmental work
Managing User Services departmental budget

Essential Functions:

User & Research Services:

Manage the User Services Fellow in support of User and Research Services functions.
Oversee and support Library Service Desk staff, and User Services Fellow, in daily activities.
Collaborate with Research Services team to provide in-person, chat, and email reference; train and support graduate student workers providing research support.
Prepare and distribute approved Library Hours and changes to service schedules.
Oversee and monitor Library spaces to ensure safety, cleanliness and place service requests as appropriate.
Manage collection and reporting of usage statistics and headcounts.
Make recommendations and updates to User Services policies and procedures.
Maintain and update Service Desk internal website as appropriate.
Manage User Services budget including reporting and payment activities in Workday
Participate as a member of the Research Services team offering research and instruction.
Collaborate with colleagues across the Library and Archives and with University departments in support of Library programming and communications.

Collections & Access:

Oversee the maintenance of physical collections, collaborating and consulting with subject specialists on recommended changes, collections projects, deaccessions, and acquisitions.
Plan and implement collection maintenance projects in conjunction with Collections Strategy Librarian.
Supervise the operation of Interlibrary Loan systems, processes, and procedures.
Manage Course Reserves system and procedures and communicate with faculty on Course Reserves policies and procedures.
Make recommendations and updates to policies and procedures.

Staffing & Supervision

Student Workers:

Oversee hiring, training, and scheduling of student worker team (undergraduate and graduate students) each semester.
Facilitate hiring and payroll activities for student workers using Workday and communicating with Student Employment
Collaborate with User Services Fellow and Deputy Director on student worker policies, procedures, and training, or changes to systems and processes.

User Services Fellow:

Supervises, supports, and collaborates with the User Services Fellow in all aspects of service operations and management.
Engages in a model of mindful mentorship for Fellow career growth.
Contributes to development of professional portfolio opportunities for Fellow.
Oversees and advises on Fellow’s capstone project.

Qualifications

Required:

Master’s Degree from an ALA accredited program in Library & Information Science.
Two years library or public service experience, including supervisory experience.
Experience with MS Excel or Google Sheets.
Knowledge of social media platforms.
Excellent organizational and communication skills.
Strong service ethic with the ability to work collaboratively with a variety of stakeholders.

Preferred:

Experience working in an academic library setting.
Experience working in customer service.
Experience creating a respectful and inclusive environment supportive of diversity.
Willingness to contribute to the profession through activities such as publications, presentations and taking leadership roles in professional organizations.

Competencies:

Outstanding written and oral communication skills
Strong analytical and organizational skills
Demonstrated leadership skills
Commitment to excellent customer service
Demonstrated ability to work both independently as well as part of a team
Commitment to Inclusive Excellence and Social Justice

Hours and Compensation

Schedule: Full Time

Eligible for hybrid work schedule. Nights or weekends may be required.

In accordance with applicable pay transparency laws effective October 29, 2025, Simmons University is committed to pay equity, transparency and clear communication throughout the hiring process. The hourly or annual salary range for this position is: S07$51,800.00 – $82,700.00

This is benefits eligible position.

Actual compensation will be based on factors such as experience, education, skills, equity, and external market benchmarks that help guide compensation decisions. Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings that can be seen here, as well as work-life balance initiatives such as flexible hours and remote work opportunities. We are committed to offering a package that empowers individuals to thrive in their roles, contribute meaningfully, and lead with confidence.

How to Apply

Visit the following address to see the full listing and apply: https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus—Boston-MA/User-Services-Librarian_R11859