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Membership and Communication Coordinator, New England Library Association, (Bath, NH)

Posted March 16, 2026

Description

The Membership and Communication Coordinator is a hybrid part-time position, including remote working conditions and some in-person events and meetings. This role reports to the Vice President and Treasurer and takes direction from the President.

This vital role is responsible for the overall management, maintenance, and expansion of NELA’s membership base. The Coordinator ensures membership data integrity, drives recruitment and retention strategies, and executes timely, member-focused communication. The Coordinator’s work is instrumental in enhancing the value of association membership, engaging current members, and supporting NELA’s mission to provide educational and leadership opportunities across the New England library community.

The New England Library Association (NELA) is a vibrant community of library professionals dedicated to leadership, education, and advocacy. By joining our team as the Membership and Communication Coordinator, you will play a pivotal role in strengthening the ties between libraries across New England. We offer a flexible, hybrid work environment that values work-life balance and provides the opportunity to engage deeply with a mission-driven organization that empowers the library community through professional development and collaborative networking.

Responsibilities

Key Responsibilities

  • Membership Management & Retention
  • Manage and maintain the member database (e.g., in MemberClicks) to ensure all records are complete, accurate, and up-to-date.
  • Deploy invoices for membership renewals and track payments, proactively following up on lapsed or overdue accounts.
  • Respond promptly and professionally to member and prospective member inquiries via email and phone.
  • Work closely with the Membership Committee to develop and implement targeted recruitment and retention campaigns.
  • Support the onboarding of new members through welcoming communications and distribution of orientation materials.
  • Work closely with state library associations on joint-memberships and track joint-memberships.

Communications & Engagement

  • Develop and distribute membership-focused communications, including monthly/quarterly newsletters, in collaboration with NELA sections and committees.
  • Ensure timely publication of membership news, announcements, and materials across the NELA website and email channels.
  • Collaborate with leadership to highlight member benefits, success stories, and professional development opportunities, reinforcing membership value.
  • Work with the Help Desk to maintain the NELA website.
  • Manage and create engaging, high-quality content for NELA’s website, electronic newsletters, and social media channels (e.g., Facebook, X, Instagram, LinkedIn).
  • Data Integrity & Reporting
  • Produce accurate membership lists and reports as needed for the Executive Board and partner organizations.
  • Track and analyze membership data, including year-over-year growth, retention rates, and reasons for membership lapses, to inform strategic decisions.
  • Maintain website content and manage member access credentials as related to membership services.
  • Safeguard all member data in compliance with NELA’s privacy standards.

Financial & Operational Support

  • Work with the Treasurer to reconcile membership dues revenue and ensure all payments align with membership records.
  • Coordinate and process event-related registration payments and tracking for NELA-hosted events.
  • Provide general administrative support to NELA leadership and Committees.
  • Attend the full Executive Board meeting every other month and Administrative Committee meetings every other month.
  • Conference Support
  • Partner with the Conference Coordinator on conference-related activities.
  • Work closely with the Conference Committee on tasks related to membership and registration.
  • Work with NELA sections (such as NETSL and ITS) to promote online conferences and webinars.
  • Travel Requirement: Required to travel to the annual conference site (expenses paid by NELA) to support on-site needs, including member services, registration troubleshooting, and on-site payments.

Qualifications

Required Skills & Experience
Work Experience:

  • Minimum of 3 years of experience in membership management, association administration, or customer service/operations for a non-profit and/or library.
  • Proven ability to manage and maintain large, complex databases with a strong emphasis on data integrity and attention to detail.

Skills:

  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency with Google Workspace and web-based technologies (newsletters, social media, and membership databases).

Preferred Qualifications:

  • BA/BS in Business Administration, Communications, Non-Profit Management, or a related field.
  • Experience with specific Membership Management Software (e.g., MemberClicks, Wild Apricot, or similar AMS).
  • Knowledge of QuickBooks (for basic revenue reconciliation).
  • Familiarity with library operations or the New England library community.

Hours and Compensation

Position: Membership and Communication Coordinator Compensation: $28/hr (W2 Employee)

Hours: Part-Time, up to 25 hours per week (Possibility of increased hours based on needs of the organization)

Location: Hybrid (Remote with occasional on-site meetings and mandatory annual conference travel)

How to Apply

Please submit a cover letter and resume in PDF format to [email protected] by: March 31, 2026  

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