Circulation Desk Assistant, Holyoke Community College, (Holyoke, MA)
Posted December 16, 2025
Description
The Circulation Desk Assistant serves as the primary point of contact for students, faculty, and staff at the library circulation desk. This position supports daily library operations by providing excellent customer service, assisting with access to library materials and technology, and ensuring the consistent application of library policies and procedures. The Circulation Assistant plays a key role in creating a welcoming, supportive, and efficient service environment that supports student learning and success.
Reports to: Dean of Library Services
Responsibilities
- Staffs the library circulation desk and provides direct assistance to students, faculty, and staff.
- Uses the circulation module of the integrated library system to check materials in and out, renew items, place holds, and register library users.
- Responds to in-person, phone, and email inquiries related to circulation services and library access.
- Applies library policies and procedures consistently to ensure fair and effective service.
- Assists users with basic questions related to library spaces, services, and technology lending.
- Supports the circulation of library technology and assists with routine monitoring of borrowed equipment.
- Participates in mail pickup and basic distribution as part of daily operations.
- Works collaboratively with library staff to support daily workflows and service coverage.
- Attends library staff meetings, trainings, and required professional development sessions as needed.
- Communicates clearly and professionally with a diverse student population, faculty, staff, and community members.
- Maintains awareness of current library policies, procedures, and service expectations.
- Participates in job-related assessment and service improvement activities as needed.
- Performs other circulation-related duties as assigned to support library operations.
Qualifications
- Two years of full-time or equivalent part-time experience in a library, customer service, or public-facing service environment, or an equivalent combination of education and experience.
- Strong interpersonal and customer service skills, with the ability to work effectively with a diverse student population.
- Ability to work independently and as part of a team in a busy, service-oriented environment.
- Basic proficiency with technology and computer applications, including the ability to learn library systems and tools.
- Strong organizational skills and attention to detail.
Hours and Compensation
Start Date: Jan 5, 2026
End Date: February 16, 2026
Schedule: Monday-Friday 7:30 AM – 3:30 PM
Pay Rate: $17.50 per hour
How to Apply
Visit: https://bibliotemps.com/be-a-bibliotemp/ to see full listing and apply.