Part Time Reference Librarian, City of Melrose Public Library (Melrose, MA)

Posted November 12, 2025

Melrose Public Library is a busy, community-oriented library. We are seeking a customer oriented, professional and tech-savvy part-time Reference Librarian who works under the supervision of two full time Reference Librarians. The desired candidate will enjoy interacting directly with patrons of all ages and backgrounds, and be able to work at a busy service desk with grace and good cheer. We are excited to have moved into our new/renovated facility in April 2025.
Title: Reference Librarian
Department: Melrose Public Library
Reports To: Full time Reference Librarians
Schedule: This position includes regularly scheduled hours, plus ability to substitute on an on-call basis. The regularly scheduled work week is currently Thursday evening (5pm – 9pm) and alternating Saturdays (1pm – 5pm) as well as substitute hours when available. This schedule may vary from time to time based on the needs of the library, and may include days, evenings or weekends.
Salary: $28.11/hour

MAJOR DUTIES (illustrative and not all inclusive)

1. Provide direct patron service with tact, courtesy, cultural sensitivity and discretion in dealings with
   patrons of all ages. A strong commitment to excellent customer service and providing a welcoming
   environment is required.
2. Effectively answer patron questions in person, by phone, or by email and provide the public with
   computer/printer/copier assistance.
3. Understand and implement library policies and procedures, including those related to
   confidentiality of patron records, in accordance with Massachusetts General Laws, Trustees of
   Melrose Public Library, and NOBLE policy.
4. Assist at the Circulation desk as needed.
5. Assist with processing of non-NOBLE interlibrary loan services including Commonwealth Catalog
   and mediated interlibrary loan services.
6. Inform Supervisor of incidents/issues in a timely manner, assisting in resolution when appropriate.
7. Perform clerical work for department as assigned, such as making photocopies of in-house forms
   or maintaining community bulletin board and displays to create a physically welcoming
   environment.
8. The essential functions or duties listed above are intended only as illustrations of the various types
   of work that may be performed. The omission of specific statements of duties does not exclude
   them from the position if the work is similar, related, or a logical assignment to the position.

QUALIFICATIONS:

1. Ability to provide flexible vacation/sick time coverage a plus; candidate must be able to respond to
   fill-in requests in a timely manner.
2. Demonstrated experience in providing excellent customer service to co-workers and patrons with
   tact, courtesy, sensitivity and discretion in a busy, sometimes hectic environment.
3. Demonstrated ability to work effectively with diverse constituencies and ensure a culturally
   relevant and sensitive approach.
4. The position requires adaptability, diverse perspective and the ability to collaborate and appreciate
   other’s viewpoints.
5. Demonstrated knowledge of standard print and online reference resources.
6. Ability to work independently as well as part of a team, following established policies and
   procedures.
7. Proficiency in the use of computers, and excellent ability to patiently assist patrons with
   technology. Experience with Evergreen a plus.
8. Ability to accommodate the needs of a flexible schedule in a library that is open 61 hours per
   week, including days, evenings and weekends.
9. Experience with automated library systems a plus.
10. MLS degree from an ALA accredited graduate school required.
11. Ability to accept feedback and instruction from supervisor in a productive manner.
12. Excellent oral communication skills.
13. Physical Demands: Work is performed under typical public library conditions. Noise levels can be
    loud and library materials may be musty. The employee is required to sit, reach, hear, feel and
    talk; to lift objects up to 30 pounds; operate computers and similar electronic equipment; and have close, distance, and peripheral vision, depth perception and the ability to adjust focus.

How to Apply

Please send letter of interest and resume to Linda C.W. Gardener, Director, Melrose Public Library via [email protected]. Position is available immediately and open until filled.