Evening Circulation Coordinator (Temporary), Bentley University Library, (Waltham, MA)

Posted November 12, 2025

Location: In Person
Department: Library Access Services
Reports To: Manager, Access Services
Duration: Spring Semester: Late January – Mid-May,
Hours: 20 hours per week; Sunday – Thursday 8pm-midnight
Compensation: $23 per hour
Contact: [email protected]

Job Description:

Reporting to the Manager of Access Services, the Evening Circulation Coordinator (Temporary) is responsible for providing high quality, user-focused services to library users at Bentley University. Coordinates daily operations of front-line library services, including circulating materials, answering patron questions, stacks maintenance, data collection, building operations, and student employee oversight.

Essential Functions:

• Supervises services and operations at the Library Services desk during our late night hours, 20 hours weekly, resulting in successful patron-focused service. 
• Assists with user interactions including, handling circulation functions, reference triage, and oversight of building operations.
• Communicates and enforces policies, maintains routine oversight of building operations, and safety protocols to ensure the library maintains a safe and welcoming environment. 
• Answers user questions via phone, email, and chat. 
• Works with sensitive and confidential information.
• Works collaboratively to develop improvements to policies and procedures resulting in better user experience. 
• Assists with other projects and initiatives of the department and the library broadly.
• Participates in training and supervision of student staff. 
• Documents performance issues as needed.
• Manages building access and security during late night hours. 
• Ensures enforcement of policies and procedures while delivering strong customer service to users and staff. 
• Understands emergency procedures, acting as the first responder to issues within the building.
• Other duties as assigned.

Physical/Environmental Demands: 

• Moderate physical activity such as sitting, standing, walking, kneeling, and lifting an average of 25 lbs.

Requirements

• Education: B.A./B.S. or equivalent required.
• Strong written and oral communication skills
• Demonstrated commitment to customer service and ability to handle difficult situations

Work Experience

• Background in an academic library environment or librarianship preferred. Familiarity with an automated library system or similar system preferred.
• Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations
• Supervisory experience and/or experience working with student workers preferred

How to Apply

Interested candidates should submit a cover letter and resumé or CV to Anne Jorgensen, Manager, Access Services ([email protected]) by November 25th. Please include “Evening Circulation Coordinator (Temporary)” in the subject line. Applicants will receive responses by December 5th.