MBTA Records and Information Management Paid Internship Spring 2026, MBTA – Quality Compliance & Oversight (Boston, MA)

Posted October 31, 2025

Job Summary

The Records and Information Management Intern will assist Records and Information Management (RIM) staff on a variety of critical RIM projects. RIM is part of the Document Management (DM) group within the Office of Quality, Compliance, and Oversight Department. The RIM Intern will contribute to DM’s overarching objective to implement systems and standards that enhance quality of information, guaranteeing its integrity and accessibility for the entire lifecycle through the application of document control, records and information management, and archival best practices. This internship provides a unique opportunity to gain hands-on experience in records and information management while supporting one of the largest transit systems in the nation.

As a RIM Intern, you will assist the team with organizing, maintaining, and improving records management processes. You will gain experience in managing the records lifecycle, enhancing compliance practices, understanding the Massachusetts Statewide Records Retention Schedule; and support efforts to streamline workflows. This role involves collaborating with a variety of MBTA departments to ensure that records and data are efficiently captured, stored, and retrieved in alignment with regulatory and organizational requirements.

The most qualified (or ideal) candidates would already possess a bachelor’s degree in library / information science or archives, at least one (1) year of experience working responsibly with sensitive items, systems, or data, and above average skills in Microsoft Office. We are looking to hire one (1) intern, who will work between 20 – 40 hours per week, with at least two (2) days in-office for six (6) months.

Duties & Responsibilities

Assist in implementation of records management policies, procedures, and best practices.
Create records inventories and review those submitted by originating office stakeholders to ensure accuracy, completeness, and compliance with retention schedules.
Support classification of physical and electronic records.
Collaborate with teams across the MBTA to gather, organize, and maintain essential documentation.
Participate in special projects focused on improving information governance and records management systems.
Help prepare training materials and resources to promote records management awareness.
Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions.
Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements & Qualifications

Enrolled / matriculated, for entire duration of employment, in the graduate / Master’s degree program of an accredited college / university in the Library and Information Science, Records Management, and / or Archives fields.
1. This position is for graduate students who already possess a bachelor’s degree from an accredited institution.
Interest in public service, government archives, or public transportation and how it operates.
At least one year of experience working responsibly with sensitive items, systems, or data.
Desire to learn about or deepen experience within document control and greater document management activities in a transit authority.
Above average proficiency in Microsoft Office (e.g. Excel and Word).
Above average ability to communicate effectively in English, both in written and oral forms.
Above average ability to work independently and juggle multiple priorities.
Highly organized, motivated, and have great attention-to-detail.
Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

Substitutions Include:

No substitutions.

Job Conditions:

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Transportation Building (10 Park Plaza, Boston 02116)

Compensation:

Internship: $24.00 – $28.00 Hourly

How to Apply:

Submit your application here.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared “states of emergency,” employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA’s ADA Unit at 617-222-5751 or [email protected].
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.