Library Assistant – Access Services – Night Time, Fitchburg State University, (Fitchburg, MA)

Posted June 9, 2025

Description

The Public Services Assistant is responsible for the operation and supervision of the Access Services Department when assigned an evening or weekend shift. Tasks include managing the circulation desk, supervising student employees, stacks maintenance, processing interlibrary loan requests, and other projects as assigned.

Responsibilities

1. Supervise and work at the circulation desk performing general circulation functions such as checking in and out library items, training and supervising students, explaining policies, and processing fines/fees.
2. Assist with monitoring the department’s email accounts.
3. Assist with supervising, scheduling, and monitoring the library’s study rooms.
4. Search and retrieve requested items from the library’s collections.
5. Assist with scanning books and journals for interlibrary loan and document delivery.
6. Gather statistics and perform data entry. 
7. Assist patrons with using the course reserve and interlibrary loan and document delivery systems.
8. Assist with stacks maintenance including shelving and shelf-reading, training and supervising student assistants, and shifting collections.
9. Responsible for assisting students with library equipment, i.e., troubleshooting, ensuring printers are equipped with paper, and submitting IT work orders for equipment repairs.
10. Performs regular rounds of the library to monitor the safety and security of patrons, library collections, and the building. Submitting work orders for building and or other facilities issues as they arise.
11. When scheduled on a weekend, evening, morning or holiday, responsible for opening and closing and securing the library with support from public safety personnel in the evenings.
12. Assists in the planning and preparation of Library exhibits, displays and student support activities. 
13. Perform other duties as assigned.

Qualifications

1. High school diploma or equivalent.
2. Experience in a customer service environment, could include phone, e-mail, chat and face-to-face interaction.
3. Ability to interact professionally with coworkers, students, faculty, and other library users. 
4. Excellent oral and written communication skills; ability to follow oral and written instructions. 
5. Ability to effectively assist a diverse student body, and effectively understand and adapt to cultural differences. 
6. Ability to organize work, to assess priorities, and to work independently.
7. Ability to acquire knowledge of the methods, materials, tools, and equipment used in academic library work.
8. Knowledge of Google Suite or Microsoft Office Suite: Word, Access, Excel, PowerPoint (or similar software). 

Hours and Compensation

11.25 hours per week during the academic year

Salary: $19/hour

How to Apply

Visit https://fitchburg.interviewexchange.com/jobofferdetails.jsp;jsessionid=79FF89D3F8DDFE0AC8628BCA4E7C6386?JOBID=188861 to see the full listing and apply.