Director of Library Innovation and Public Services, Worcester Public Library, (Worcester, MA)

Posted June 2, 2025

Description

The Director of Library Innovation and Public Services oversees Adult Services, Youth Services, Branch Services and Collections at the Worcester Public Library. Flexibility, project management, process management, supervision, communication, motivation, innovation and a passion for public libraries are key factors for the position. The position will lead a group of department heads and help the library make significant advancements in library services and adapt to new trends, programs, and services. This position reports to the Executive Director, serves on the executive team, and works in close partnership with the Director for Administration and Operations. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.

Schedule will include evenings and weekend hours.

Bilingual applicants are encouraged to apply

Responsibilities

Work collaboratively with other leadership team members to determine the library’s strategic objectives,
prioritize projects, and lead or participate in cross-departmental teams to research and recommend solutions
for specific needs

At the direction of the Executive Director, partner with the Director for Administration and Operations to support strategic objectives and ensure inclusive and robust library access to all community members
Evaluate data to assess current levels of service; anticipate and respond to service opportunities; and identify and remove service barriers that exist system-wide and at specific locations
Directly supervise the work of assigned Department Heads. Mentor, coach, and collaborate with Department Heads and cross-departmental workgroups to effectively carry out daily operations, set and achieve service improvement goals, and provide a high-quality, consistent approach to public service across the library system
Establish and maintain effective lines of two-way communication, including one-on-one and group meetings, and regular in-person visits to branches
Strategically collaborate to plan and coordinate professional development opportunities for staff, fostering individual growth, supporting personal career aspirations, and enhancing service quality.
Assist in hiring, motivating, and evaluating department staff; provide or coordinate training and work with employees to correct deficiencies; assist in implementing and administering disciplinary and termination procedures
Coordinate the development and implementation of policies, procedures, guidelines, and standards designed to ensure a positive and engaging experience for all public library patrons
Ensure compliance with all applicable Federal, State, and local laws, regulations, and ordinances as well as all Worcester Public Library policies, procedures, and collective bargaining agreements
Participate in the development of the annual operating budget
Forecast needs, approve and monitor expenditures, and ensure efficient and economical utilization of resources for assigned service area
Develop and maintain positive and professional relationships with municipal and community organization stakeholders, proactively seek opportunities for partnership and collaboration
Keep abreast of current developments in librarianship by attending workshops, conferences, and professional meetings, and by reading current literature
Interpret library services and policies to patrons in a clear and courteous manner
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Actively participate in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
Working at multiple locations as assigned

Qualifications

Three (3) years of experience managing within a complex multibranch library system
Seven (7) years of professional library work experience after receipt of MLIS that includes public service responsibilities, of which five (5) years must be in a management capacity in an urban library setting
Five (5) years of experience working in an urban library environment serving diverse populations, working within a municipal or county funding structure

Hours and Compensation

Hours: Full time, 40 hours per week. Schedule will include evenings and weekend hours.

Salary: $91,395.98 – $120,261.17 annually based on experience

How to Apply

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. . The position is OPEN UNTIL FILLED, applications received prior to FRIDAY, JUNE 13, 2025 will receive preference.The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, [email protected].