Senior Substitute (Intermittent), Cambridge Public Library, (Cambridge, MA)

Posted May 20, 2025

Description

Reporting to Library Administration, Senior Substitutes provide outstanding customer service to members of the public and support to library staff through shift coverage at the Main Library and all branches.

Responsibilities

Specific duties include but are not limited to the following:

Provide substitute coverage for all departments and branches of the Library.
Perform functions related to circulation: check-outs, check-ins, reserves, renewals, fine assessment and collection, and similar related tasks.
Provide outstanding and engaging customer service to the public and colleagues.
Assist patrons in locating books and materials and using library resources, referring them to other staff members as needed.
Shelve materials and read shelves.
Process deliveries; move and unload bins and check in items.
Monitor public areas of the library; communicate and apply library policies and procedures.
Any other duties required for the good of the library.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Required

High school diploma or high school equivalency required.
Strong customer service skills
Ability and willingness to be a strong team player and treat colleagues with courtesy and respect
Ability to exhibit a positive attitude in all situations
Ability to handle the unexpected and stay calm and professional under pressure
Working knowledge of basic public library concepts and resources
Ability to follow oral and written instructions accurately and thoroughly
Tact. Patience. Maturity.
The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

Preferred

A Bachelor’s degree or coursework beyond the high school level is desirable. Fluency in a language in addition to English and prior library experience is desirable.

Hours and Compensation

Expected 10 hours per week. Shifts and total hours will vary week to week based on need and availability. Flexibility required.

Pay is $22.66 per hour

How to Apply

Visit https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1288 to see the full listing and to apply. The position is open until filled.