User Engagement Librarian, Tufts University, (Medford, MA)

Posted March 17, 2025

Job Summary:

Tufts University’s Tisch Library seeks an innovative, flexible, and collaborative colleague to join us in the role of User Engagement Librarian. The User Experience and Student Success Department leads Tisch Library in building expertise in user experience enhancement and usability, online learning, first-year instruction, and outreach to historically underrepresented groups.

Position Duties:

Collaborate with Research and Learning, Access Services, and Library Technology Services colleagues to develop user-centered library systems and services.
Coordinate initiatives to maintain and improve the Tisch Library website, including website interaction with key products such as Primo and LibGuides.
Help conduct user research, recommend appropriate methods, and use findings to suggest actionable recommendations to enhance and develop innovative services and library engagement.
Leverage understanding of user behavior to coordinate and contribute to the design of outreach and promotional materials, social media, and signage, and wayfinding in the building.
Participate in planning and assessing online and face-to-face services to address barriers that limit access to library services, collections, programs, and spaces.
Serve as a liaison to assigned academic departments, participate in the first-year instruction program, lead information literacy instruction sessions, and provide research consultations.

Qualifications:

Knowledge and skills typically acquired through a Master’s degree in Library/Information Science from an ALA-accredited program, or international equivalent
At least 2 years’ experience in a related professional role in an academic library or public service environment.
Strong commitment to outstanding public service. Desire to learn user needs, recommend solutions to continuously improve library service, and create a compelling, holistic, and inclusive user experience of the library
Experience with and enthusiasm for learning focused on creative approaches to user research and assessment, including developing data gathering and analysis skills
Successful experience coordinating a complex project or service with multiple stakeholders
Experience with web analytics and/or survey management systems
Ability to thrive in a collaborative environment as well as take initiative on independent projects

Compensation:

Minimum $64,550.00, Midpoint $80,700.00, Maximum $96,850.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

How to Apply:

Visit https://jobs.tufts.edu/jobs/21444?lang=en-us for the full listing and to apply.