Technical Support Analyst, Marriott Library, University of Utah, Salt Lake City, UT
Posted March 11, 2025
Description
Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals across multiple platforms, including macOS, iPadOS, and Windows operating systems. Also responsible for responding to, documenting, and resolving service tickets in a timely manner. Duties also include ordering, configuring, inventorying and deploying systems throughout the Library and external supported locations as well as providing IT support for emerging technologies.
Must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT teams or staff members.
The Support Analyst will also perform root cause analysis, resolve typical problems, and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and audio-visual equipment. This position may require independent work, sharing information across multiple departments, and assisting other IT professionals as well as staff and faculty with their work.
This position will work closely with Student Computing Services (SCS) and other members of Client Platform Services (CPS) to provide a wide range of IT related services. These services include triage of problem tickets submitted by students, faculty, and staff, investigating technical issues, deployment of systems, assisting with software related problems, and helping Library staff with technology training. This position will also assist with medium to long range projects, such as building software packages, JAMF and SCCM implementation, and integrating technology services.
Please see here for a full job description: https://utah.peopleadmin.com/postings/179676
How to Apply:
Please apply here.
All applications received by March 19, 2025 will receive full consideration.
This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Salt Lake City within 5-7 days of notice for final in-person interviews.
Required Documents
- Resume
- List of References
Optional Documents
- Cover Letter