Faculty Document Delivery Assistant, Harvard Law School, Cambridge, MA

Posted February 25, 2025

Description

The Faculty Document Delivery Assistant is a member of the FRIDA (Faculty Research and Information Delivery Assistance) team. The FRIDA team operates document delivery services to facilitate collections access and use for Harvard Law School faculty and SJD’s. The Faculty Document Delivery Assistant interprets and assesses faculty needs and provides service commensurate with those needs or refers appropriately. This position requires a high degree of discretion and independent judgment.

Responsibilities

As a Faculty Document Delivery Assistant, You will:

Process, prioritize and deliver requests for library materials; contact libraries, archives, courts, and other institutions to obtain requested materials not owned by Harvard; verify accuracy of bibliographic information provided.
Research complex or inaccurate bibliographic information.
Serve as a point-of-contact for Faculty Assistants with a variety of research or course prep inquiries.
Investigate discrepancies in faculty library accounts.
Refer requests for purchases, routing, rush cataloging, and interlibrary loans to appropriate library staff.
Assist in distribution of work, scheduling, and training of part-time student and contingent workers on document delivery operations, workflow, and systems.
Organize FRIDA workflow and develop and implement policies. Use a high degree of judgment and latitude to implement changes to optimize workflow and procedures.
As part of the Faculty Research Services Department, assist colleagues with projects such as periodic updating of the Faculty Bibliography or assisting with Faculty Book Talks.
May contribute up to 20% of time to other functional areas of the library.
Perform other duties as required.

Qualifications

Minimum of 3 years of library or related experience required

We are looking for people who have:

Customer service focus.
Detail orientation.
Effective interpersonal and communication skills (written and verbal).
Understanding and application of legal research basics.
Experience with online resources: OCLC/WorldCat, HOLLIS, Harvard E-Resources, Westlaw, and Lexis.
Experience with Alma.

Benefits

Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston

How to Apply

Visit https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25240&siteid=5341#jobDetails=2012415_5341 for full listing and to apply.