Library Assistant III – Access Services, Maxwell Library at Bridgewater State University (Bridgewater, MA)
Posted February 5, 2025
Job Summary:
The Department of Library Services at Bridgewater State University (BSU) invites applications for a full-
time, benefited Library Assistant III position in the Access Services area. Library Services is dedicated to
meeting the needs of its communities, to updating its service models as pedagogies and librarianship
evolve, to renewing the knowledge and skills of librarians and staff as practices change, to deploying new
technologies to improve interactions with library users and to enhance user experiences. Successful
candidates will be staff members who can work with their colleagues to help meet the mission of the
department in serving and supporting our diverse campus community.
The Maxwell Library at Bridgewater State University seeks a motivated and collaborative full-time Library
Assistant. The full-time Library Assistant III (LA III) reports to the Manager of Access Services and
collaborates with colleagues in the Access Services Department to assist patrons at the Maxwell Library’s
service desk, as well as over the phone and via online chat. In addition, the LA III will be cross trained to
provide other crucial library services, including basic reference support, basic technology support,
document delivery backup, collection/compilation of statistical data, and other duties as assigned.
Position Duties:
- Serve patrons at our busy service point in all Library related inquiries.
- Demonstrate sensitivity to and understanding of students from diverse backgrounds with a wide range of abilities.
- Perform a variety of access services tasks and circulation duties as assigned, including checking library material in and out, answering phones, responding to online chats, processing items on-hold for patrons, unpacking and organizing deliveries from our library network.
- Perform start up or closing tasks for specific shifts.
- Answer basic reference and technology questions.
- Perform various inventory control tasks, including re-shelving materials, shelf-reading, assisting with weeding of materials, and book stacks maintenance.
- Assist patrons in the basic use of the library catalog and other online library databases.
- Assist with recruitment, supervision, and training of student workers.
- Create book and resource displays within the library.
- Participate in library and university-wide library outreach efforts.
- Gather, organize, and prepare monthly library service statistics.
- Attend workshops, seminars, and other educational opportunities to enhance job knowledge.
- Other duties as assigned.
Required Qualifications:
- Two years’ experience as a library assistant in an academic library or public library, including at least one year in a supervisory capacity.
- General knowledge of library services and workflows.
- Commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.
- Effective oral and written communication skills.
- Ability to deal tactfully with others and provide effective customer service.
- General knowledge of computers and basic skills with Office 365 or other workplace productivity software.
- Experience using library systems and equipment typically found in libraries (i.e., printers, photocopiers, scanners, and other hardware and software).
- Ability to stand for prolonged periods, to bend, stoop, reach and push heavy book carts (up to 40lbs.).
Preferred Qualifications:
- Associate’s degree or higher.
- Experience answering library reference questions.
- Knowledge of library research, reference materials, and general library services.
- Experience troubleshooting desktop computers and software (e.g., Windows 10/11, printer and
- scanner drivers, Microsoft Word and Excel, etc.).
- Experience documenting policies and workflows.
- Experience training others in processes, workflows, and policies.
Hours & Compensation:
LA III Schedule
- Sunday 2:00pm -10:15pm
- Monday – Thursday 3:00pm to 11:15pm.
- Friday and Saturday as days off
Pay Rate
- $1,930.85 bi-weekly (Grade 14, Step 1)
How To Apply:
Please use this link for full job details and to apply through BSU’s online job portal.
Application deadline: March 5, 2025