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Circulation Assistant II, Waltham Public Library (Waltham, MA)

Posted January 28, 2025

Job Description:

The Waltham Public Library wants to be the best public library in the world and that’s what sets us apart when we’re adding to our team. Waltham is a diverse city with a mixed socio-economic group of about 65,000 residents. We have a growing population of families with young children, 12% of our population are teens and 40% of our residents speak a language other than English at home. We’re seeking a friendly, adaptive, enthusiastic, service-oriented individual to help serve an urban community within a busy library setting. We’re looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.

Duties may include: Answering telephones, checking materials in and out, registering patrons, account maintenance, processing daily deliveries and other general circulation desk duties as assigned.

Qualifications:

  • Associates Degree or 2 years of post-high school education, 6 months of computer experience, 1 year experience working with the public, or any equivalent combination.
  • Strong interest in working with the general public, ability to perform under pressure, ability to work with library staff and a diverse general public in a tactful and courteous manner, good problem solving and computer skills. Superior customer service abilities.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Full description available at Human Resources Department.
  • Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer. Letters may not be dated any older than two years. Emails are acceptable providing they come directly from the author’s email.

Preferred Qualifications:

  • Fluency in Spanish, Chinese, Haitian Creole or Portuguese
  • Familiarity with III Sierra software; MS Office and Google workspace.

Hours and Compensation:

  • Starting salary $29.33 per hour (up to $35.11 in 6 steps), pro-rated paid time off; no health or retirement benefits
  • 19 hours per week
  • Weekly schedule to include a morning and afternoon and a minimum of one evening/week, plus a minimum of one Saturday and one Sunday per month year-round.

How To Apply:

Qualified candidates should submit, preferably in one complete pdf file:

The closing date is February 12, 2025.

To visit the official job posting, click here.

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