Coordinator of Learning Resources, Writing Center, Bristol Community College, (Fall River, MA)

Posted November 20, 2024

STATEMENT OF DUTIES:

The Learning Resources Coordinator, Writing Center is responsible for the college’s Writing Center services, including the design, implementation, and assessment of programs and services to improve the retention and academic success of all students. In consultation with LLC colleagues, faculty, professional staff, and administrators, the Coordinator will enable the provision of comprehensive academic support for writing on all campus sites and across all modes of delivery. As part of a geographically distributed team, the Coordinator helps manage tutors and the tutoring schedule, supervises peer, work-study and volunteer tutors, and works collaboratively with other LLC staff to develop programs and deliver services as an integrated unit. The Coordinator assists with tutor training and certification, participates in team meetings, and serves as the Learning Commons liaison to the English program. This position is based at the Fall River campus. Travel to other college locations is required.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

Coordinate Writing Center programs and services on all campuses, including face-to-face and online tutoring.
Monitor processes and systems to connect students with learning support services; create resources and promote practices that support self-directed learning.
Facilitate student access to learning support (e.g., assist students with making tutoring appointments, explain Writing Center services, market and promote services, etc.); provide direct academic support as needed and appropriate.
Recruit, schedule, observe and support Writing Center peer and professional tutors; supervise peer tutors, as directed.
Monitor department communication channels, responding to questions and explaining services; respond to inquiries in a timely manner.
Train tutors on Writing Center practices and procedures; support other training initiatives, as directed.
Serve as the primary point of contact for the Writing Center, interacting with faculty across the college; serve as the liaison to the English program.
Collaborate with LLC staff to offer academic success workshops and other LLC events for the Bristol student community.
Ensure the collection and maintenance of electronic records (in TracCloud or other applicable software). Generate statistics and report on service activities, as needed.
Focus on customer service best practices when working with Bristol community members, including faculty, staff, and students; refer students to other Bristol Community College services, as appropriate.
Aid LLC patrons by supporting circulation desk procedures, such as but not limited to checking in and checking out materials, answering questions about the LLC, and assisting with printer/photocopier.
Focus on the Commonwealth’s Equity Agenda by applying related best practices throughout all job functions.
Perform other duties as assigned, consistent with the Collective Bargaining Agreement

SALARY: $33.95 per hour

Requirements:

EDUCATION AND EXPERIENCE REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

Minimum of a Master’s degree in English, Creative Writing, Rhetoric/Composition, or Teaching with a background in English.*
Minimum of five (5) years of experience and/or training that includes teaching in assigned specialty, nontraditional student instruction, program management, and personal computer operations. *
Demonstrated proficiency with Microsoft Office software, including Office 365 applications, managing file formats, and videoconferencing tools.
Excellent verbal and written communication skills.
Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations, as required. · Ability to work nights and/or weekends as business needs dictate.
Ability to work effectively in an online (remote) environment.
The ability to work effectively with a diverse student body, faculty, and staff.

* An equivalent combination of education, training, and experience shall be considered.

PREFERRED QUALIFICATIONS: .

Minimum of two (2) years of experience as a tutor.
Demonstrated experience in an academic support role in higher education, including familiarity with any of the following: program development and promotion, peer-assisted learning models, tutor training and certification, developmental writing support, or academic skills coaching.
Demonstrated success in supporting community college students from underrepresented groups, including students from historically underrepresented racial and ethnic groups, first-generation-to-college students, adult students, and low-income students.
Demonstrated knowledge and skills related to academic support services.
Familiarity with Bristol’s English curriculum or similar developmental and lower division program(s) of study.
Experience with TracCloud or other tutoring center scheduling or data management software.
Ability to speak a language in addition to English.

How to Apply:

To view the full job description and to apply visit https://bristolcc.interviewexchange.com/jobofferdetails.jsp;jsessionid=E577F9B1AE65D7ED8472FDD732FB67D7?JOBID=182737. Position is open until filled.