Staff Associate, Access Services Manager, Bridgewater State University, (Bridgewater, MA)

Posted October 9, 2024

Position Summary:

The Clement C. Maxwell Library is open an average of 87 hours each week during the academic year. It is a busy, dynamic place with classrooms and academic and administrative offices throughout the building. The library serves all BSU students, faculty, staff, and researchers from across the country and world, as well as the residents of the surrounding communities.

Library Services is dedicated to meeting the needs of its communities, updating its service models as pedagogies and librarianship evolve, renewing the knowledge and skills of librarians and staff as practices change, deploying new technologies to improve interactions with library users, and enhancing user experiences. Successful candidates will work with their colleagues to help meet the mission of the library in serving and supporting our racially and ethnically diverse campus community.

Responsible for all interlibrary loan and circulation-related services to a broad demographic at Maxwell Library including ILL processes, circulation processes and procedures, reserves and stack maintenance. Primary responsibilities include: planning and maintaining coverage for approximately 96 service hours per week during the academic year and during other times of the calendar year when the library’s hours of operation change; general stacks and library space maintenance; supervising a diverse full-time staff as well as part-time staff (week-ends) and student assistants; use and application of the online library management system; effective interaction and relations with an inclusive and multi-cultural faculty, staff, students and community members.

Essential Duties:

APA Professional

• Manages and leads all day to day activities and services in the Access Services units, ensuring sufficient staff coverage for all hours of operation and continuity of core library services.
• Ensures the timely and consistent opening and closing of the library facility during regular hours of operation.
• Develops, directs, and oversees all activities, operations, services, and projects, including the circulation of library materials, patron registration and records, stack maintenance, and the processing of interlibrary loan materials.
• Presides over and conducts all administrative activities related to Access Services administrative and professional staff regardless of race, including recruiting, hiring, and training, as well as supervising, evaluating, assigning and approving schedules.
• Manages student employment within Access Services in an inclusive manner, including recruiting, hiring, training, and scheduling personnel, and creating and managing a related budget.
• Works closely with the Access Services Librarian to ensure proper training of a diverse staff and to maintain high standards of customer service.
• Addresses personnel concerns in a diplomatic and equitable manner, maintaining high ethical standards and through a racial justice lens.
• Applies creative problem solving skills to reach innovative and workable solutions.
• Promotes a successful teamwork environment through exemplary leadership and inclusion of diverse perspectives.
• Creates, develops, implements, documents and communicates policies, procedures and initiatives that facilitate access to library resources.
• Supervises record keeping, financial reports, management reports, and circulation statistical data. Working with the Systems Librarian and the online library management system software, ensures that the various statistical reports and notices are accurate and run regularly as required. Provides analysis of data as may be required in identification of trends or areas of concern.
• Oversees Access Services staff use of BANNER primarily with regard to placing transcript/registration/diploma holds and secondarily to verify current addresses, and current and past registration. Ensures patron privacy is maintained.
• Creates, develops, regularly revises and updates, and disseminates basic information about library services, such as hours of operation and borrowing privileges.
• Working with the Access Services Librarian, makes recommendations and initiate improvements in ILL and Circulation library management software, policies, and procedures.
• Manages physical logistics of general book collection, reference books, periodicals, videos, special collection volumes, and most other physical resources, and overall management of student study space in the Library. Duties include managing the shelving and study spaces, including furniture, for most effective use as space-related requirements and changes occur.
• Oversees Reserves and Massachusetts Commonwealth Catalog procedures and troubleshoots when issues arise.
• Oversees photocopiers, paper supply, and serve as Connect Card contact person when troubleshooting photocopier issues.
• Oversees Leisure Reading and New Item displays, including the creation/posting of signage for the displays.
• Oversees the Max Video Streaming operation, including file maintenance,
quality control, and the delivery of digitized content for use by faculty for classroom instruction support.
• Maintains good public relations. Within policies set by the Library and the Access Services Librarian, resolves complaints or other problems with an inclusive set of library users that includes faculty, staff, students and community members who may have problems related to overdue items, fines or other circulation-related policies and procedures, or who may need special or additional services in order to use library resources successfully.
• Responsible for appropriate and effective access services management of all library materials formats: books, serials, audiovisual materials, videos, laptops, and other physical resources.
• Consults and collaborates with other areas of the library and the campus, as needed.

Other Responsibilities:
• Responsible for overseeing the library’s online calendar and extended hours (exam periods), as well as all physical signage related to hours of operation.
• Maintains and augments professional knowledge and skills, through participation in professional development opportunities.
• Responsible for keeping library open during winter closings, as directed.
• Represents the library on committees established to facilitate resource sharing and collaboration as appropriate and assigned.
• Other duties as assigned.

Required Qualifications:

• A bachelor’s degree.
• Three or more years of full-time experience in a library circulation department.
• Supervisory experience required.
• Experience with library management software and systems for processing materials transactions, room reservations and provision of other library services.
• Experience with and Knowledge of Interlibrary Loan and Document Delivery Systems.
• Good organizational skills and attention to detail; good oral and written communication skills.
• Strong commitment to diversity and social justice
• Patience and tact in working with all library patrons, regardless of race or background.

Preferred Qualifications:

• An open attitude to change, an awareness of racial justice issues, a desire for constant improvement of service and a commitment to working toward successful implementation.
• A strong motivation and desire to move forward in the application of new technologies and network-based information systems through the application of creative approaches and innovative ideas.
• Experience in an academic library preferred.

$65,000 – $70,000

How to Apply:

Close Date: 10/14/2024

Apply at the following site: https://jobs.bridgew.edu/postings/28648

Please note the following information is required to complete your application for this position:

a minimum of one (1) employment history entry.
a minimum of three (3) professional reference entries.

Required Documents:

1. Resume
2. Cover Letter
3. Equity and Inclusion Statement