Library Assistant II – (Nighttime Circulation Supervisor) Grade 12, Fitchburg State University, (Fitchburg, MA)

Posted September 12, 2024

Job Description:

General Statement of Duties and Responsibilities

Responsible for evening supervision of the Circulation Desk, including supervising student workers. Assists with the processing of interlibrary loans borrowing requests by Fitchburg State faculty, staff and students and lending requests from other libraries. Contributes to the smooth operation of the Access Services Department that includes Circulation, Reserve and Controlled Digital Lending, Interlibrary Loans, and Stacks Maintenance.

Supervision Received: This position reports to the Head of Access Services.

Detailed Statement of Duties and Responsibilities

Responsible for evening supervision of the Circulation Desk. Responsible for the operation of library facility in absence of supervisor.
Assume responsibility for operation of library facility in absence of supervisor.
Aids library users by responding to inquiries and providing information concerning materials, library rules and procedures and library facilities; suggests and explains the proper methods of locating and using materials to facilitate patrons’ use of the library.
Assists with stacks maintenance as it relates to the non-librarian components for the General, Children’s Literature, Young Adult, Oversized, and Audio/Video collections. Participates in stacks shifts, inventory and other related duties, including supervising shelving of books and periodicals.
Work with day staff to interview and select candidates for, as well as train and supervise, part-time library assistants, and student workers.
Prepare work schedules of student workers and other subordinates; maintain weekly timesheets.
Assist in the processing of lending requests from libraries for our library materials.
Assist in the processing of borrowing requests by Fitchburg State faculty, staff and students for materials from other libraries.
Compile statistics, generate various reports, and assist with the department’s annual reports.
Responsible for maintaining circulation records in the library system as well as overdue records for books loaned to other libraries.
Responsible for financial transactions for billing libraries for lost items; lost book fees collected from other libraries; billing Fitchburg State students, faculty and staff for lost Interlibrary Loans books, etc.
Assist with functions of circulation, including the blocking of delinquent patrons and study room reservations.
Assist with processing materials to be placed on reserve, both physical and electronic, including controlled digital lending.
Determines the need for equipment and supplies, and reports needs to their supervisor.
Assists in the planning and preparation of Library exhibits, displays and student support activities.
Assists Head of Access Services in ensuring that the library building is safe, clean and maintained.
Other duties as required.

Requirements:

Qualifications Required at Hire (List knowledges, skills, abilities)

High School diploma required.
Ability to prepare reports for the Dean, and their supervisor Head of Access Services.
Knowledge of Google Suite or Microsoft Office Suite: Word, Access, Excel, PowerPoint (or similar software).
Ability to organize work, assess priorities, work independently and work with interruptions. .
Excellent oral and written communication skills; ability to follow oral and written instructions.
Experience in a customer service environment involving phone, e-mail, chat, mail, and face-to-face interaction.
Ability to interact professionally with coworkers, students, faculty, and other library users.
Ability to effectively assist a diverse student body, and effectively understand and adapt to cultural differences.
Ability to acquire knowledge of the methods, materials, tools, and equipment used in academic library work.
Ability to work assigned schedule during the academic year, including inclement weather days, and the flexibility to vary the schedule as required.
Must satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed university background check.
Ability to perform above duties with or without reasonable accommodation.

Minimum Entrance Requirements:

Preference for applicants with at least (A) one year of full time, or equivalent part-time paraprofessional experience as a library assistant and (B) any combination of the required experience and the substitution of an Associate’s degree or higher.

Preferred Qualifications:

Experience working in a library.
Knowledge of principles, practices and techniques of supervision.
Supervisory experience, including hiring, training, scheduling.
Bilingual (Spanish-speaking).
Knowledge of interlibrary loan and document delivery procedures.
Experience with a library automated circulation system, preferably ExLibris Alma/Primo.

Qualifications Acquired On Job (List knowledges, skills, abilities)

Working knowledge with automated library systems (Alma/Primo).
Experience with interlibrary loan and document delivery automated management systems (ExLibris Rapido, OCLC WorldShare ILL, RapidILL).
Knowledge of Fitchburg State policies and procedures for Access Services that includes Circulation, Interlibrary Loans, Reserves (physical, electronic), and Stacks Maintenance.
Knowledge of the policies of the library and the University.
Experience managing student workers and part-time staff.

Additional Information:

The position is governed by the AFSCME Collective Bargaining Agreement. The salary is prescribed by a salary chart with a grade and step for each position. The annual salary is $44,537.48 which is non negotiable.

Shift Information:

Fall/Spring Semesters hours*: Sunday- Thursday 3:15 pm-11:45 pm. On a limited number of days during final examination periods, hours may be adjusted to reflect a later closing time.

Summer Hours and Academic Calendar breaks: Monday – Friday 8:45 am – 5:15 pm

How to Apply

Apply by September 21, 2024: https://fitchburg.interviewexchange.com/jobofferdetails.jsp;jsessionid=75CDAF5A901F5DA7DC9133E317282232?JOBID=180833