Part-time Library Assistant: 19 hours/week, Gladys E. Kelly Public Library, (Webster, MA)

Posted August 27, 2024

Statement of Duties:
Circulation Desk duties include greeting Library users and performing all
Circulation Desk activities, answering phone calls, assisting patrons with Library
resources and technology, and answering directional and other basic reference
questions.

This is a part-time, non-benefited position with a maximum of 19 hours per week;
working days are to be determined.

Supervision:
Works under broad supervision using established procedures and instruction
from the Director and Assistant Director. Regularly works on the Circulation Desk
and may perform assigned tasks under supervision of Assistant Director. May
work other service desks as needed. Occasionally, may work unsupervised and
be expected to solve problems and serve library users independently. Refers
any issues and problems to the Assistant Director and/or Director.

Job Environment:

• Work is performed collaboratively as part of an energetic and creative
  team.
• Circulation Desk duties are performed in a public service area that is
  usually very active with frequent interruptions.
• The incumbent has frequent contact with the public for the purpose of
  answering questions at the Circulation Desk, and via telephone and email.
• Daily work is performed with computers, printers, fax machine, copiers,
  telephone, and other standard office equipment.
• This is a public-facing position and requires appropriate business-casual
  attire. 

Essential Functions:

• Uses Library automated circulation system to circulate materials to library
  users including checking materials in and out, processing reserves/holds,
  registering borrowers, and collecting fees.
• Serves all library users at a public services desk and answers basic
  reference questions, or refers patrons to staff who is able to assist them.
• Processes book deliveries, holds, and fulfills paging list requests as
  needed.
• Creates and maintains confidential patron records.
• Deals tactfully and courteously with public.
• Maintains confidentiality of library users’ records.
• Assists the public in the use of technology, with ability to perform basic
  troubleshooting.
• Assists with opening and closing procedures as needed.
• Performs other related duties as required.

Recommended Minimum Qualifications:
Education and Experience:

• Minimum High School Diploma or GED equivalency.
• Excellent internet and computer skills.
• Proficiency and comfort using a computer and office equipment.
  (scanners, printers, etc.)
• Previous Library experience preferred.
• Bilingual abilities a plus.
• Experience working with diverse, multicultural populations.
• Ability to perform multiple tasks and responsibilities within established
  timeframes.

Knowledge, Skills, and Abilities:

• Must enjoy working with the public and thrive on creating healthy
  interpersonal connections.
• Must have the ability to work well in a team environment with excellent
  communication skills.
• Ability to make minor decisions in accordance with library policies and
  procedures.
• Previous Library user experience and experience with our network catalog
  preferred.
• Proven public service skills and ability and desire to work effectively with
  patrons of diverse backgrounds with a wide variety of needs and abilities.

How to Apply

Applicants should email Library Director, Sondra Murphy, at [email protected]