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Reference and Technology Services Librarian, Millicent Library, Fairhaven, MA


The Reference and Technology Services Librarian oversees and maintains the library tech room and assists in planning, organizing, and implementing library services. Provides public service duties including circulation, technology assistance, reference, and readers advisory services as well as the development and maintenance of specific library collections.


Reports to and performs duties under the general supervision of library management; is familiar with work routine and uses initiative in carrying out recurring assignments independently and without specific instructions. Library management provides instructions, for new or other responsibilities. Required to work independently and as part of a team in the analysis and evaluation of programs and in the development of new and/or revised programs.

Essential Functions –

Oversees and maintains library’s tech room including patron computers, scanners, printers, and other patron use technology; Identifies and recommends emerging technology purchases for tech room use

Fills in at public service desks, providing exceptional customer service to patrons of all ages

Develops and teaches workshops in basic technology to individuals or groups of patrons

Provides assistance to patrons troubleshooting technology and one-on-one technology support.
Performs basic troubleshooting of library software and hardware

Provides engaging reference and reader’s advisory services using a variety of digital, electronic, and print resources

Instructs and assists in the use of public catalogs and databases both in library and outreach to community groups

Assists patrons accessing the library’s collections in various formats including print, electronic, library of things, and historical and cultural resources

Identifies and recommends additional databases and other digital resources or tools for purchase or

Develop and maintain a Technology Plan with library management; maintains records to document and facilitate software and database licensing and relicensing; maintains preventative maintenance and replacement schedules for all information technology and audiovisual hardware

Engages in outreach to, and develops and maintains partnerships and relationships with local community, civic, and business groups and organizations, as well as municipal departments

Collaborates with staff to review, select, and place orders for collections in accordance with the library’s Selection of Materials Policy; verifies orders for exact bibliographic data and related information to ensure proper billing; assigns appropriate library classification to collections overseen in all formats

Participates in updating website and social media presence; Promotes new and existing library collections, services, programs, and events through outreach and in-library efforts, and via print, web, and social media

May participate in presentations, programing, or other engagement activities
Trains library staff on library hardware and software as it relates to patron use technology

Work a flexible schedule including evening/weekend assignments

Keeps current in trends and best practices in the library profession; attends professional workshops,
seminars, conferences, and continuing educational opportunities; represents the library at SAILS network meetings when relevant and/or requested by Director

Develops and maintains effective working relationships

Works independently and as part of a team

Maintains patron confidentiality

Completes special projects and performs other duties as assigned

May be called upon to open or close the building

Required Experience, Skills, and Knowledge

Knowledge of library policies and procedures, including automated circulation systems and information

Knowledge of library circulation operations

Principles, theories, and concepts of library services

Excellent problem-solving, time management, and public speaking skills

Knowledge and experience working with computer software applications & online databases

Proficiency in current and emerging technologies

Flexibility in prioritizing projects

Excellent interpersonal and customer service skills

Proficient in communication and active listening, adept at conveying complex information with clarity
and precision

Analyze complex problems and evaluate alternatives/creative solutions

Evenings and Saturdays are required

Physical Requirements

Reach and retrieve books at high and low shelf heights; ability to stand/sit for prolonged periods of time;
to lift and/or move up to 50lbs


Master of Library Science degree or working toward MLS degree preferred.  Equivalent may be decided
by the Library Director

$24.00 Hourly


Benefits include health insurance with a 75% employer contribution, a 401k plan with an 8% employer contribution (employee contribution required), paid holidays, vacation, personal, and sick days

How to Apply:

Send resume with cover letter and three references as one PDF document to:  Kyle DeCicco-Carey, Library Director [email protected]

Background check required

Open until filled

The Millicent Library is a 501(c)3 nonprofit that services as the public library for the Town of Fairhaven. Position is 37 hours/week, evenings and Saturdays are required.