Client Relationship Manager (CRM) Internship, The Brattle Group

Posted February 1, 2024

Description:

This position would be part time, working 2-3 days per week about 20 hours a week and is open to any of our North American offices including: Boston, MA, Washington, DC, San Francisco, CA, Chicago, Illinois, New York, NY and Toronto, ON.

The Brattle Group is seeking a part-time Client Relationship Manager (CRM) Intern to join any of our North American offices. The ideal candidate will be intellectually curious, enjoy researching, have a strong attention to detail and accuracy, understand the importance of data quality, and be capable of filtering through/reviewing large amounts of data. This internship also provides the unique opportunity for students to observe firsthand how the CRM ties into business development and firm initiatives.

Some of the day-to-day responsibilities include:

Improve CRM data quality by: updating contact records; assisting with managing bounce backs; merging duplicate records; and resolving data discrepancies
Categorize (“tag”) contacts based on biographic and curriculum vitae information to support Brattle’s marketing efforts
Learn Brattle consultants’ areas of practice and industry focus, to enable development of accurate, tailored lists
Assist with data cleansing prioritization by analyzing data from predefined searches and making decisions based on these results in conjunction with understanding business needs
Support all data processes for the annual holiday card project, including working with consultants and administrative staff on list review
Attend ad-hoc marketing meetings

THE CANDIDATE

A student with a bachelor’s degree, pursuing a Master’s in Library Science
Excellent written/spoken English
Strong organizational skills and attention to detail
Superb data manipulation skills, especially within databases and Excel
Exhibit a desire to learn, participate and take ownership for workload
Interest in knowledge management

THE EMPLOYER

The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has over 450 talented professionals across four continents. For more information, please visit our website.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement and here for more information on our commitment to promoting equity and inclusion across all identities and experiences.