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Head of Access and Technical Services, Lasell University, (Newton, MA)

Job Summary

Under the direction of the Library Director, manages the day-to-day operations of the Access Services division, which includes circulation, coordination with other Minuteman Network libraires, and supervision of the student workers. As the Head of Technical Services, the librarian manages the print collection, which includes overseeing interlibrary loan, reserves, and cataloging (in conjunction with the Minuteman Library Network’s Central Office staff).  The Head of Access and Technical Services has overall responsibility and accountability for providing planning and direction for both departments within the library, with an emphasis on ensuring quality service for patrons.  Participates in the development, recommendation and administration of library policies, procedures and processes. Provides general reference assistance to all library patrons, as well as instruction, as needed. Provides statistics, data and reports of usage as needed for library strategic planning.  Works collaboratively with University departments, the community, and/or external agencies. Supervises a team of (12-15) Access Services Student Workers who work over 77.5 hours of open library hours a week, with 121.5 total hours of coverage, including double student coverage on nights and weekends.

Duties/Responsibilities: Access Services

  • Maintain accurate database of patron records, address any circulation-related issues.
  • Acts as final arbitrator for individual patron complaints or concerns regarding access services.
  • Maintain relationship with Minuteman Library Network to uphold and resolve all network circulation policies and issues. Attend meetings and continuous training on Sierra library services platform.
  • Address any issues with regional delivery service provided by the Massachusetts Library System.
  • Continuously improve access services processes and procedures to increase accuracy, efficiency, and cost savings.
  • Compile statistical reports pertaining to the circulation and usage of library collections and space usage in order to determine student-driven strategic planning.
  • Act as liaison with all patron communities: students, faculty, staff, village residents, Barn & Rockwell, and neighbors.
  • Generate reports of students with outstanding fines or overdue materials, and work with Registrar to put administrative holds on their records. Communicate with Registrar to clear students’ administrative holds once they have resolved library fines and obligations.
  • Oversee lending of technology equipment for faculty, staff, and students
  • Oversee lending of videography equipment for students in the School of Communication and the Arts
  • Create and maintain library signage, including circulation and reference desks, outside displays, and large screen monitor. Use social media to promote new materials, events, changes to hours, etc.
  • Procurement: create best practices for purchase of supplies and equipment, with goal of cost Liaison with Information Technology Dept. regarding problems/issues with library equipment and technology needs.
  • Plan, communicate, and execute student events at the library to promote services and offer free activities to students at all income levels.
  • Other duties as assigned by Library Director.

How to Apply

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