Information Services Librarian, Stevens Memorial Library, (North Andover, MA)

Posted November 27, 2023

25 Hours Per Week with Excellent Benefits*
2 nights per week year-round and
2 weekends per month from
September to May

Pay Rate: $26.87 per hour (Grade 3) or $28.21 per hour (Grade 4)

depending on qualifications**

*Benefits include health, dental, group and optional life insurance, paid time off,

flexible spending account, and more!

**The salary range is subject to the Collective Bargaining Agreement between the Town of

North Andover and AFSCME Local 2978 Professional Librarians

Candidates are required to submit a completed Town of North Andover Employment
Application along with a resume and cover letter to [email protected]
to be considered for this position. The Employment Application can be
found on the Town’s website here. Resumes may not serve as
a substitute for completing the Employment Application.
This position will be posted for a minimum of ten (10)
working days and will remain open until filled.

ESSENTIAL JOB FUNCTIONS:
● Performs various tasks requiring a broad knowledge of professional literature,
bibliographic resources, and principles of information delivery and services.
● Uses reference interviewing skills and readers’ advisory knowledge to effectively
support patrons’ needs.
● Works regular shifts at the reference desk, responding to questions from patrons in
person, via email, or the telephone, using a wide range of resources: print,
electronic, microfilm, etc.
● Oversees daily operation and provides instruction in the use of the Library’s public
devices, e.g., computers, printer, and photocopier.
● Answers questions about electronic devices such as e-readers, tablets, phones, etc.
and provides instruction in digital resources such as e-books, downloadable
materials, streaming content, etc.

Promotes use of Library’s e-materials and provides instruction in the Library and
other venues as appropriate, such as Town departments and organizations, schools,
parent organizations, Council on Aging.
● Works with a variety of electronic equipment, such as scanners, copiers, digital
cameras, projectors, laptops, tablets, smartphones, e-readers. Functions as the
Library’s 1st level troubleshooter, answering questions about its electronic resources
and technology. Diagnoses problems; resolves or escalates issue to next tier as
appropriate.
● Provides excellent customer service to the public. Interprets library services and
policies to patrons in a clear, consistent and courteous manner.
● Actively participates in staff development and training opportunities when
appropriate and embraces opportunities to learn in a changing environment.
● Works at any library location as needed. Assists with Library programs as needed.

OTHER JOB FUNCTIONS
● Performs related duties as assigned:
● May develop and conduct e-materials training programs for Library staff and patrons.
May assist in maintenance of e-materials documentation. Keeps other staff informed
on e-materials and technology issues.
● May assist in overseeing Library’s online database licenses, subscriptions and other
electronic services and may on occasion work with the associated vendors. Supports
online connectivity to e-materials through Library website, etc. May compile usage
reports and statistics.
● May assist in maintenance and use of, and developing the Library’s website,
including its content and design (updating calendar, blog, etc.). May assist in
maintenance and use of, and developing the Library’s presence on other social
media, such as Facebook, Twitter, etc. May assist in the design and production of
other Library e-publications, newsletters, publicity, etc.
● May assist a Collection Manager with the Collection Development process (review,
selection, weeding of materials: books, magazines, DVDs, etc.).
● Keeps abreast of technology developments such as changing formats for the
delivery of information and their potential impact on library service. May evaluate
possible e-materials, equipment, and software that support the Library’s mission and
operation and recommend to the Library management team. May provide input to
the Library Director on technology-related budget items.

QUALIFICATIONS
Education:
Master’s in Library Science (MLS)/Master’s in Library and Information Science (MLIS) from
an American Library Association (ALA) accredited library school, or an equivalent Master’s
degree, or a Bachelor’s degree with 12 or more credits towards the MLS/MLIS degree are
desirable. Consideration will also be given to candidates who have 1-3 years of public
library experience and are enrolled in a graduate level library degree program within 6
months of hire. MA Board of Library Commissioners Certificate is desirable.
Knowledge of:
● A wide variety of software including Microsoft Office, Google Applications, WordPress,
LibGuides, Sirsi Dynix Symphony, FaceBook, Twitter, Instagram helpful.

Demonstrated knowledge of search techniques using print and electronic resources
and ability to instruct others in their use.
Ability to:
● Create positive working relationships and collaborate successfully with co-workers;
ability to communicate effectively verbally and in writing.
● Maintain a high degree of flexibility and ability to multi-task and frequently change focus
in order to meet the varying needs of library users and the dynamic needs of public
library service.
Skills:
● Strong general computer skills, including software (email, office applications such as
word processing, spreadsheets, and presentations), social media and web development
resources, hardware and networking (PC troubleshooting, basic network administration).
Experience using a library automated system.
● Strong analytical, organizational, time and project management skills.
● Proficiency in current and emerging trends in library technologies (equipment and their
applications).

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Performs duties under typical library conditions. Position requires frequent physical effort,
such as carrying books (20-30 pounds), pushing book carts (up to 150 pounds), bending,
stretching, grasping, etc., to retrieve library materials. Able to view computer screens for
extended time periods and able to operate computers, telephones, photocopiers, printers
and other office equipment.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to do this job. The above is not intended to be an exhaustive
list of all responsibilities and duties required. The omission of specific statements of duties
does not exclude them from the position if the work is similar, related, or a logical
assignment to the position.
SUPERVISION RECEIVED
Works under the general direction of the Library Director and Assistant Library Director.
SUPERVISION EXERCISED
May oversee staff or volunteers. May serve as Librarian of the Shift on evenings or
weekends.
SELECTION GUIDELINES
Selections shall be made on the basis of qualifications, ability, and dependability.
Formal application, rating of education and experience, oral interview, reference
check, and job-related tests may be required.

The job description does not constitute an employment agreement between the employer
and employee and is subject to change by the employer as the needs of the employer and
requirements of the job change.

APPLICATION PROCESS

All applicants are required to submit a completed Town of North Andover employment
application along with a cover letter and resume by e-mail to: [email protected], or
by mail or hand delivery to Human Resources Department, Town of North Andover, 120
Main Street, North Andover, MA 01845. The employment application may be obtained on
the Town’s website here, or by visiting the Human Resources Department, or by calling
(978) 688-9526. Resumes may be attached to the employment application but may not
serve as a substitute for completing the required employment application.
Successful candidate will be required to undergo CORI screening.
The position will be posted for a minimum of ten (10) working days and will remain open until filled.

Applications will be reviewed on an ongoing basis and the most highly qualified candidates
will be invited to one or more interviews. Applicants will be notified of their standing in the
process as soon as a decision has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact
the Human Resources Department at (978) 688-9526.

Questions regarding this hiring process should be addressed to:

Human Resources Department
Town of North Andover
120 Main Street
North Andover, MA 01845
(978) 688-9526