Access Services Associate (Part-time, Sunday/Monday), UMass Lowell, (Lowell, MA)

Posted August 8, 2023

Job no: 520093
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Library
Salary: $21/hour
Applications Open: Aug 07, 2023
Applications Close: Open until filled

General Summary of Position:

The Part-time Sunday/Monday Access Services Associate will open and monitor the building on Sunday, supervise student assistants, provide light reference service, such as ready reference and providing appropriate referrals, assist in the processing of Interlibrary Loan requests, retrieve and ship materials as requested through RAPID and ILLiad, and receive and process incoming materials for use. Hours for this position are 12:30pm-8:30pm on Sundays and Mondays during the academic year including the following federal holidays: Labor Day, Indigenous People’s Day, Veteran’s Day, President’s Day, Patriot’s Day. Occasional additional hours, especially during final exams, may also be required.  

We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources and services to a diverse and engaged community. 

Reporting to the Access Services Manager/Librarian, the candidate will perform the following job duties: 

1. Open the Library 

• Serve as building monitor, including opening the building on Sunday, supervising student workers, and resolving patron issues.  

2. Provide light reference service 

• Provide light reference service to patrons such as directing users to databases, instructing patrons on using the online catalog, making referrals to Reference specialists. 

3. Assist in the processing of materials 

• Process Interlibrary Loan requests with ILLiad software.
• Obtain copyrighted materials exceeding fair use guidelines using ReprintsDesk software or OCLC’s IFM payment system.
• Retrieve and ship materials as requested through RAPID and ILLiad.
• Receive and process incoming materials for use. 

4. Register patrons for library privileges 

• Register patrons for library privileges. Issue Boston Library Consortium Cards. Issue Walk-In Interlibrary Loan borrowing cards. Maintain patron accounts. 

5. Other job duties 

• Communicate with other UML offices such as UCAPS and Campus Security. 
• Participate in shelf-shifting projects. Assist in collection weeding activities.  
• Other duties as assigned by the Access Services Manager/Librarian, or Head of Access & Technical Services. 

Promote the University’s commitment to customer service by: 

• Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed. 
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.  
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles. 

Minimum Qualifications (Required):

Education:  

• High School Education or GED/equivalent 

Skills:  

• Demonstrated experience with computer software such as Microsoft Office Suite and data management systems 

Preferred Qualifications:

• Some college and experience in a library environment are desirable 

Special Instructions to Applicants:

Review of applications will begin immediately and continue until the position is filled; however, the posting may close when an adequate number of qualified applications is received.

This is a part-time, 15 hour/week non-benefited, non-unit position.    

Please include a resume with your application. Names and contact information of three references will be required during the application process. Submission of a cover letter is optional but is preferred. 

Apply at:

Access Services Associate (Part-time, Sunday/Monday)

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.