Information Services Supervisor, Nashua Public Library, (Nashua, NH)

Posted August 5, 2023

40 hrs/week including evenings and weekends

Starting salary not to exceed $67,000

Full-time 40-hour position in a busy public library includes up to one evening and weekends in rotation. Some Sunday shifts will be required.  This position leads the information services team in providing and administering relevant, innovative and diverse reference services and emerging technology education. As a member of the senior staff they work collaboratively to create welcoming spaces, develop collections and provide access to information through a variety of channels in support of the library’s strategic goals. Engages with community partners to create connections and offer resources and learning opportunities to customers in a meaningful way.  Responsible for department administration including personnel, policy development, data reporting, scheduling and customer suggestions or concerns. Provides direct customer service at the information desk and creates a culture of customer-centric service.  

MINIMUM ENTRANCE REQUIREMENTS

Minimum of Master’s Degree from an ALA accredited institution and 5 years’ experience in a public library, including supervisory experience. Applicant must have seasoned problem-solving skills, the ability to make independent decisions and strong interpersonal and communications skills. Ability to work as part of a team in a busy public library and interact with a diverse public in a welcoming and respectful way. Commitment to excellence in customer service and representing the library in a positive manner. Experience in technology instruction and community engagement is preferred. Proficiency and experience with MS Office and demonstrated ability and interest in using computers, Internet, mobile and emerging technologies as it relates to resources for adults. Proficient Spanish language skills preferred.

APPLICATION PROCEDURE:

Submit applications/resume, list of three professional references and cover letter at:

                          http://applitrack.com/nashua/onlineapp/

APPLICATIONS ACCEPTED ONLINE ONLY UNTIL POSITION IS FILLED

Jennifer McCormack

Library Director