Library Assistant III, Bridgewater State University, (Bridgewater, MA)

Posted July 21, 2023

Bridgewater State University is an inclusive community dedicated to the lifelong success of all
students, focused on the continuous improvement of its people, and responsible for leading
innovation that benefits Southeastern Massachusetts, the commonwealth, and the world.
Bridgewater’s accessible environment of teaching and learning stimulates critical thinking,
pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse
interpersonal relationships, and fostering an appreciation for global engagement, all aimed at
transforming lives and improving the human condition.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which
ensure that all students are supported and succeed.
Bridgewater State University is an equal employment opportunity/affirmative action employer.
Members of underrepresented groups, and those committed to working in a diverse cultural
environment, are strongly encouraged to apply.

The Clement C. Maxwell Library is open an average of 94 hours each week during the
academic year. It is a busy, dynamic place with classrooms, academic and administrative
offices throughout the building. The library serves all BSU students, faculty, staff, researchers
from across the country and world, as well as the residents of the surrounding communities.
Library Services is dedicated to meeting the needs of its communities, to updating its service
models as pedagogies and librarianship evolve, to renewing the knowledge and skills of
librarians and staff as practices change, to deploying new technologies to improve interactions
with library users and to enhance user experiences. Successful candidates will be staff
members who can work with their colleagues to help meet the mission of the department in
serving and supporting our racially and ethnically diverse campus community. Members of
underrepresented groups, minorities, women, veterans, persons with disabilities, and all
persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Position Summary:
The Maxwell Library at Bridgewater State University seeks a motivated and collaborative full-
time Library Assistant. The full-time Library Assistant III (LA III) reports to the Manager of
Access Services and collaborates with colleagues in the Access Services Department to assist
patrons at the Maxwell Library’s service desk, as well as over the phone and via online chat. In
addition, the LA III will be cross trained to provide other crucial library services, including basic
reference support, basic technology support, document delivery backup, collection/compilation
of statistical data, and other duties as assigned.

Tour of Duty
Sunday: 2:00 pm to 10:00 pm
Monday – Thursday: 3:45pm to 12:00 am
Friday and Saturday as days off

Essential Duties:

Serve patrons at our busy service point in all Library-related inquiries.
Demonstrate sensitivity to and understanding of students from diverse backgrounds with a wide range of abilities.
Perform a variety of access services tasks and circulation duties as assigned, including checking library material in and out, answering phones, responding to online chats, processing items on-hold for patrons, unpacking and organizing deliveries from our library network.
Perform start up or closing tasks for specific shifts.
Answer basic reference and technology questions.
Perform various inventory control tasks, including re-shelving materials, shelf-reading, assisting with weeding of materials, and book stacks maintenance.
Assist patrons in the basic use of the library catalog and other online library databases.
Assist with recruitment, supervision, and training of student workers.
Create book and resource displays within the library.
Participate in library and university-wide library outreach efforts.
Gather, organize, and prepare monthly library service statistics.
Attend workshops, seminars, and other educational opportunities to enhance job knowledge.
Other duties as assigned.

Required Qualifications:

Two years’ experience as a library assistant in an academic library or public library, including at least one year in a supervisory capacity.
General knowledge of library services and workflows.
Commitment to customer service excellence/support to enhance an environment of equity, diversity, and inclusion.
Effective oral and written communication skills.
Ability to deal tactfully with others and provide effective customer service.
General knowledge of computers and basic skills with Office 365 or other workplace productivity software.
Experience using library systems and equipment typically found in libraries (i.e., printers, photocopiers, scanners, and other hardware and software).
Ability to stand for prolonged periods, to bend, stoop, reach and push heavy book carts (up to 40lbs.).

Preferred Qualifications:

Associate’s degree or higher.
Experience answering library reference questions.
Knowledge of library research, reference materials, and general library services.
Experience troubleshooting desktop computers and software (e.g., Windows 10, printer and scanner drivers, Microsoft Word, and Excel, etc.).
Experience documenting policies and workflows.
Experience training others in processes, workflows, and policies.

Pay Rate: $1,733.18 bi-weekly (Grade 14, Step 1)

How to Apply

Application deadline: August 27, 2023
Please use this link for full job details and to apply through BSU’s online job portal.
https://jobs.bridgew.edu/postings/25587