Late Night Public Services Coordinator, Brandeis Library-Brandeis University, (Waltham, MA)

Posted May 31, 2023

Under the direction of the Manager of Public Services, the Late Night Public Services Coordinator participates in the provision of high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. Oversees the Information & Borrowing Desk and building operations during late night and weekend hours. Assists with oversight of the library’s physical collections, including lost and missing books, collection inventory, and special projects. The Late Night Public Services Coordinator is a 39-week position. During the Academic Year (Late-August – Mid-May), the Late Night Public Services Coordinator’s hours are Sunday – Thursday, 6pm-2:15am. Hours are subject to change during academic breaks. Work on some holidays is required.

At Brandeis University, our mission and history are rooted in the pursuit of social justice, thus we aim to include this value in all that we do. We are seeking candidates with a variety of social identities, including those who have been underrepresented in higher education, who possess skills that spark innovation and who are committed to building, engaging with, and sustaining a pluralistic, unified, and just campus community.

This is a union position. Employees working in this position are covered by the collective bargaining agreement between the University and Service Employees International Union (SEIU) Local 888. Provisions related to wages, benefits and other terms of employment are contained in the agreement.

To apply, please submit a cover letter and resume/CV. For full consideration, please apply by June 15, 2023. We are anticipating the position beginning in August 2023.

The salary range for this position is $28.02 – 32.37/hour.

Essential Functions:

Supervises services and operations at the Information & Borrowing desk and in the Commons that result in successful patron-focused experiences. Coordinates and assists with user interactions including handling circulation functions, equipment and informational assistance, and oversight of building operations. Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users. Answers user questions via phone and email. Works with sensitive and confidential information and money. Works collaboratively to develop improvements to policies and procedures resulting in better user experience. Assists with other projects and initiatives of the department and the library broadly.
Participates in hiring, training, scheduling, and supervision of student staff. Works with the Public Services team to screen candidates and make hiring decisions. Assists with student employee training and staff information sessions. Works collaboratively with the Public Services team to review, evaluate, and revise student employee training and documentation. Coaches students when working on procedures and customer service. Assists with providing semesterly student evaluations and documents performance issues as needed.
Manages building access and security during evenings and weekends hours. Communicates and ensures respectful enforcement of policies, procedures, and rules while ensuring strong customer service and safety of users and staff. Understands emergency procedures and works closely with Public Safety, acting as the first responder to issues within the building.
Oversees the library’s billing and extract workflows. Works closely with Student Financial Services, the Registrar, and Library Systems on issues related to student billing, status changes, and general account issues. Manages the semesterly billing cycle, including running regular reports and transferring balances to SAGE. Keeps abreast of changes in campus software and operations related to billing and student accounts. Thinks creatively about library fines and suggests changes to policies and procedures to positively impact user’s experience. Processes, inspects, and organizes Patron Registration Forms.
Oversees the individual research room program including regular inspections, reviews contracts, communicates with occupants, reports facilities issues, maintains waiting list, and enforces room policies.
Other duties as assigned. 5%

Physical/Environmental Demands: Moderate physical activity such as sitting, standing, walking, kneeling, and lifting an average of 25 lbs.

Requirements

Education: B.A./B.S. or equivalent required.
Background in an academic library environment or librarianship preferred. Familiarity with automated library system or similar system preferred.
Work Experience: 1-3 years
Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations

The Public Services Coordinator is primarily an on-site position.

How to Apply

For more information and to apply, please go to the following link: https://brandeis.wd5.myworkdayjobs.com/en-US/Jobs/jobs/details/Late-Night-Public-Services-Coordinator_R0007861-1