Library Technology Operations Assistant , Watertown Free Public Library, Watertown, MA
Posted May 5, 2023
Description
The Watertown Free Public Library is seeking a Library Technology Operations Assistant (LTOA) to help maintain technology for our busy library. The LTOA, under the supervision of the Library Director, is responsible for basic troubleshooting, administrative, and preventative maintenance tasks to ensure that library users and staff have reliable access to technology.
Tasks include but are not limited to:
- Troubleshooting basic issues using a ticketing system
- Performing routine tasks such as swapping out peripherals, changing toner, organizing and maintaining accurate inventory and asset management system
- Basic updates to computers and other devices
- Training and assisting users with AV equipment
- Creating user guides and documentation
- Deploying equipment
In addition to possessing the minimum qualifications (see job description), this job is for you if:
- You are a creative problem solver and get satisfaction from the process of figuring things out
- You like technology and master it with ease
- You have a developed personal organization system
- You have high standards for customer service
- You have interest in understanding the operations of a public library
- You can work responsibly on independent tasks and projects
This is a full time (37 hours) union position. Work schedule is Monday through Thursday 9 am-5:30pm and Friday 9 am-5 pm. Benefits included healthcare and generous paid vacation and sick leave. Hourly rate $21.97 ($42,437.32 annual).
To Apply
Interested candidates should email cover letter, resume, and list of 3 references in one PDF file to Theresa Maturevich, Assistant Director, at [email protected]. Position is open until filled, preference given to applications received by Wednesday, May 17.
The City of Watertown is an Affirmative Action/Equal Opportunity Employer.