Reference Assistant, Thomas P. O’Neill Library (Boston Library), Boston, MA

Posted April 12, 2023

Description:

The Thomas P. O’Neill Library at Boston College is seeking a Reference Assistant. This is an
excellent opportunity for currently enrolled library and information science graduate
students to apply library knowledge and reference service skills at a reference desk with a
reputation for high standards.

The Reference Assistant will provide excellent reference services to library patrons in person and via chat. Types of services provided include database and research tool selection, ready reference, basic technology support, directional assistance, and referrals. Work on special projects as needed, including the famous Answer Wall, or reviewing and updating material in FAQs and other online resources.

● Academic year 2023-2024:
○ Up to 4 shifts Monday through Thursday, 4pm to 9pm, starting in late August
2023, and continuing through late May, 2024.

● Summer 2023:
○ Preference will be given to candidates who are available up to 5 hours/week
June through August 2023, during daytime hours: M-Th 9am-5pm, F 9am-3pm,
for training and staffing assistance.

● Pay rate is $20.00/hour.

Qualifications:

Required:
● An understanding of information organization, research practices, library research
databases, and library support services.
● Excellent reference service skills.
● Current enrollment in a MLIS/MLS program.
Preferred:
● Completion of reference coursework.
● Availability for weekday daytime hours during Summer 2023.

To Apply:

Email the following:
● Cover letter
● Resume
● Contact information for three references
to Reference Services, [email protected] with the subject line: REFERENCE
ASSISTANT, before May 10th. We intend to fill this position quickly.