Circulation Services Assistant (Part-time), Marlborough Public Library, Marlborough, MA

Posted April 10, 2023

This position provides direct customer service at the circulation desk for a vibrant, multi- cultural
population in a busy city library.

Weekly hours: 19.5 hours per week

Hiring rate: $14.71 per hour

Step rate: $14.71-16.55

Serves mainly at the Circulation Services desk and performs wide range of duties including but not limited to: register borrowers; charges/discharges print and non-print materials to patrons in accordance with library policies. Collects fees. Answers inquiries on the telephone and in person.
Gives directional information.
Provides effective, and efficient customer service and promotes positive community relations.
Resolves minor patron issues; refers more complex patron issues to supervisor.
Covers other departments as directed.
Maintains confidentiality of patron records according to library policy and Mass General Law.
Assists patrons in use of the catalog, placing holds, requesting museum passes and borrowing
from the Library of Things.
Assists public with and serves as resource for patron technical/computer questions.
Sends materials to other libraries and assists in distributing holds and network transfers. May
contribute to shelf reading and weeding.
Familiarity with Spanish, Portuguese desirable
Performs other duties as assigned.

Interested candidates should forward cover letter and resume to: [email protected]