Information Services Librarian, Providence Public Library, Providence, RI

Posted April 6, 2023

Description:

This position reports to the Head of Information Services and is responsible for providing
responsive and effective circulation and research support across all aspects of Information
Services operations. A key role on the library’s information services team, this position is
accountable for activities related to both Circulation and Reference operations within the
reorganized unit of Technology & Information Services, including borrower services, interlibrary
loan, collection development, reference, instruction and outreach. In April 2020, the Library will
have completed a major transformation of most of its public service spaces, including a new
technology-rich information commons, the Workshop (an open learning and collaborative space)
and a merged public services desk. The incumbent is expected to deliver point-of-need
assistance to library customers and visitors, including first tier technology support and
troubleshooting in the library’s new public service spaces.

This position is:
Exempt and is part of the Union.
Hours: 35 hours per week, variable hours with weekends and nights required
Starting salary will be $45,500 ($25/hour) to start and on July 1 the salary will increase to
$50,000 ($27.47/hour)

Duties:

• Effectively assist with all Information Services operations, circulation and patron
  database, delivery, stacks maintenance and inventory control, information commons and
  study space management, technology loans, printer management and other services.
• Provide Adult reference and reader’s advisory services to library customers
• Create and present library programs in partnership with the Education department
• Provide effective face-to-face, phone, chat, text and email circulation and reference
  services using appropriate information resources.
• Assist library customers with accessing and using statewide online and digital resources
• Contribute to the library’s circulating collections through the selection, analysis, upkeep,
  and weeding of material in targeted areas.
• Work collaboratively with Information Services team members to assess department
  policies and procedures and assist with department documentation
• Resolve library customer problems with patience and diplomacy and ethically handle
  sensitive library customer and department information.
• Participate in library marketing, including book display merchandising, blog posts, digital
  signage, website and social media contributions.
• Participate in Library’s data collection and analysis efforts.
• Contribute to special projects, library-wide initiatives, and sponsor changes and
  improvements.
• Willing to work evenings and weekends as required.
• Perform other duties as assigned.

Qualifications:

• Excellent verbal and written skills.
• Strong attention to details and strong organizational skills.
• Comfortable working with various technology (i.e. Microsoft programs, Google
  Docs/Drive).
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, patrons, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and
  coordinating work efforts with other employees and organizations.
• ALA accredited MLIS and 2-3 years of previous library experience.
• Knowledge of automated library systems, reference & access services operations,
  databases, copyright law, and web development strongly preferred.
• Excellent oral, written, and interpersonal communication skills are essential.
• Experience presenting workshops is essential.
• Interest in library trends and emerging technologies, intermediate word processing and
  spreadsheet abilities, and comfort with technology and social media are imperative.
• Outstanding work ethic, strong commitment to customer-centered services and flexibility
  is critical.
• Candidates must possess the ability to work both independently and in a fast-paced
  team environment with diverse patrons and coworkers.

To Apply:

Please submit cover letter and resume by April 17, 2023.
Submit Cover Letter and Resume to:
E-mail: [email protected]
OR
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
OR
Fax: 401-455-8002