Librarian I – Adult Service, Ayer Library, MA

Posted March 31, 2023

Do you take pride in providing top-notch customer service? Are you excited about building dynamic collections and efficient processes? Are you passionate about innovative public programming? If you are someone who demonstrates enthusiasm, resourcefulness, and creativity we hope you will consider applying to join our team.

Summary

The Librarian I-Adult Services (LI-AS) is a professional position responsible for designing and delivering high-quality library services to all patrons. The LI-AS provides frontline customer service in our Adult Services Department.

Supervision

The LI-AS reports to the Head of Adult Services. The LI-AS may also receive direction on a project-by-project basis from the Head of Youth Services or the Library Director.

Supervisory Duties

The LI-AS may supervise the work of Library Assistants, Library Clerks, and/or volunteers.

Essential Duties & Responsibilities

The LI-AS executes the following duties and responsibilities in collaboration with the Library Director and Department Heads:

Customer Service

• Provides judgment-free circulation, reference, and reader’s advisory services to patrons of all ages.
• Responds to inquiries in person, by telephone, email, and social media.
• Offers direction, information, and instruction to patrons in the use of library resources and technology.

Collection Development

• Assists with the development and maintenance of the Library’s circulating collection of physical and digital resources.
• Collects, analyzes, and reports usage statistics.
• Identifies trends and needs, and makes recommendations for improving circulation.

Technical Services

• Processes new library materials and performs original and copy cataloging of all formats of library materials to facilitate their identification, access, and use.
• Monitors and fulfills ComCat and Interlibrary Loan requests.

Marketing 

• Designs flyers, handouts, and displays to market library programs and resources.
• Creates content for library social media accounts, monitors social media comments and messages, and develops social media statistics reports.
• Updates website.
• Collaborates on Constant Contact newsletters.

Programming

• Designs and executes impactful Adult Services programs and activities in person and virtually.

Outreach

• Works with community organizations to collect and distribute information about services for patrons, explore programming opportunities outside of the building, and collaborate on initiatives.

Other duties and responsibilities as needed or assigned.

Knowledge, Ability, & Skills

This position requires:

• The ability to work effectively with members of the public and library colleagues from a variety of backgrounds amid frequent interruptions in a changing workplace. 
• Excellent communication skills.
• Creative problem-solving and the ability to learn and apply good judgment.
• Good humor, patience, perseverance, and the desire to contribute to a thriving public service-oriented team.
• A desire to learn new skills, refresh old ones, and to “pitch in” where there’s a need.
• Comfort troubleshooting problems with library technology.

Physical Requirements

Minimal physical effort is required to perform most duties; some duties require moderate effort such as lifting and carrying up to 35 lbs. The employee is frequently required to stand, walk, sit, speak, hear, use hands to operate equipment, climb, stoop, reach with hands and arms and lift, move, and push equipment. Vision requirements include the ability to read routine documents and use a computer.

Qualifications

Minimum Education/Experience:

• An associate’s or bachelor’s degree.  
• 4-6 years of customer service experience.

Preferred Education/Experience: 

• An MLIS from an ALA-accredited graduate school  
• 3-5 years of customer service experience in a library setting.

Hours

34.5 hours per week including evenings and weekends 

Comparison & Benefits

$23.74—$30.29 in 11 Steps. Paid vacation, personal days, and sick leave are provided in accordance with the Ayer Library’s Personnel Policy. Health and dental insurance, pension, and other benefits are available as detailed in the Town of Ayer’s Personnel Policy for non-union employees.

How To Apply

Email a cover letter and resume or CV to Luke Kirkland, Library Director, [email protected]. Priority will be given to applications received on or before April 14, 2023. The position is open until filled.

The Ayer Library and the Town of Ayer are an equal opportunity employer.