Public Services Assistant, Saint Paul’s School (Ohrstrom Library), Concord, NH
Posted February 1, 2023
Description:
Provides reference, reader’s advisory, technology training, and other assistance to library patrons. Oversees student use of the library. Supports circulation and cataloging tasks, including interlibrary loans, holds, reserves, and shelving. This is a part-time position (Non-exempt, 20-24 hours per week, school year) that requires some evening and weekend hours. When school is in session, the Library typically closes at 9:30 pm.
Essential Duties:
- Assisting directly with a wide range of circulation desk operations, including: interlibrary loans, checking materials in and out, placing holds and recalls on items in various formats; locating library materials; directing patrons.
- Employing strong customer service and communication skills, including: answering general reference questions; assisting students and faculty with navigating Ohrstrom Library’s web page; referring specialized requests to appropriate library staff as necessary.
- Responding to informational requests requiring strong familiarity with Ohrstrom Library’s and St. Paul’s School’s policies, practices, and procedures.
- Employing strong organizational and interpersonal skills and good judgment, investing special attention to the security and well-being of students; monitoring student behavior to ensure appropriate building use and compliance with rules; facilitating study conditions during specified evening hours; remaining vigilant to visitors and their appropriate interactions with students and use of the library; proactively responding to building emergencies by preparing work order requests or contacting Facilities as necessary.
- Contributing fully on a pre-determined schedule to the detailed and critical opening and closing procedures for the library.
- Assisting with library projects and initiatives, such as programs, displays, weeding and other collection projects.
- Shelving materials.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree and one year of library experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
- Outstanding organizational skills and exceptional attention to detail.
- Ability to manage multiple priorities, produce detailed work, and meet deadlines in a fast-paced environment.
- A highly collaborative working style.
- Excellent customer service skills and a demonstrated commitment to excellent service to a diverse group of users, both internal and external.
- Strong computer skills and ability to find and learn new programs independently.
- Ability to work collegially in small groups and a team environment.
- Ability to think critically, analyze problems, and develop and implement creative solutions.