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Associate Systems Administrator, Boston Athenaeum, (Boston, MA)

Posted December 20, 2022

Description

The Boston Athenæum seeks an Associate Systems Administrator to join the Information Technology (IT) department. Reporting to the Information Technology Manager, the Associate Systems Administrator will serve as part of a small, but dynamic team that manages and maintains the Athenæum’s computers, networks, servers, and cloud-based systems. Members of the IT team wear many technology hats and as such the Athenæum provides a good environment for anyone looking to work with a variety of technology.

Responsibilities

  • Provide desktop and laptop computer support (installation, maintenance, troubleshooting, and decommissioning).
  • Help with printer selection, installation, maintenance, and troubleshooting.
  • Provide backup in managing system servers and network equipment.
  • Help manage user accounts on various systems (Active Directory, GSuite, etc.).
  • Maintain and perform updates to the main WordPress website as well as associated sites.
  • Help manage, configure, and customize cloud resources, including the integrated library system (Voyager), the digital asset manager (CONTENTdm), the special collections management software (Aeon), the art collections management software (CollectionSpace), and the CRM (Salesforce).
  • Help administer the proxy server (EZproxy) to provide offsite access to electronic resources for members.
  • Perform data backup and recovery.
  • Maintain computer equipment inventory.
  • Provide documentation and training to staff as needed.
  • Create Microsoft Access database queries and reports as necessary.
  • Write or update scripts (such as Bash or Python).
  • Provide audiovisual support backup.
  • Lift and move computer equipment as needed, including monitors, computers, printers, and servers.
  • Work some weekday evenings/Saturdays as necessary (infrequent).
  • Perform related duties as assigned.

Required Qualifications

  • Submit to and pass background check, including criminal history, personal references, employment verifications and Registry of Motor Vehicles (if applicable).
  • Bachelor’s degree is strongly preferred.
  • Three or more years’ professional experience in computer support. A combination of
    experience and advanced education could be substituted, such as a MLIS.
  • Proficiency with website management and development; knowledge of Apache, HTML, CSS, and content management systems (WordPress preferred).
  • In-depth knowledge of Windows desktop and server operating systems (10, 2016 and newer) as well as Linux (Red Hat or Ubuntu preferred).
  • Advanced PC troubleshooting and repairing skills (both hardware and software).
  • Experience with user and computer management (Microsoft Active Directory preferred).
  • Ability to instruct staff members on Microsoft Office (2013 and newer) and troubleshoot their problems.
  • Strong customer service skills with the ability to effectively communicate technology concepts to staff.
  • Ability to lift and move equipment weighing up to 65 pounds, including monitors, computers, printers, and servers.
  • Ability to work both independently and in collaboration with others in a professional manner.
  • Ability to exercise good judgment, confidentiality, and discretion.
  • Commitment to fostering a workplace culture of teamwork, diversity, and inclusion.

Preferred Qualifications

  • Knowledge of network switches and routers.
  • Comfortable writing Windows batch scripts and Unix/Linux shell scripts.
  • Working knowledge of Python.
  • Experience with integrated online library systems.
  • Experience with Salesforce.
  • Familiarity with virtualization and Xen.
  • Experience with GSuite — administration a plus.
  • Demonstrated experience with databases (such as MS Access, MySQL, Oracle).
  • Experience with Dell servers and switches.

Research shows that women and people from underrepresented groups often apply to jobs only if
they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets
100% of the qualifications for a role. If much of this job description describes you, then please
apply for this role.

Compensation: $69,000-75,000/year

How to Apply

Please send a cover letter and resume, including current availability through this
link:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c2172f
4-dddf-44f5-9300-133cc1de3cd2&ccId=19000101_000001&type=JS&lang=en_US

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