Senior Library Reference Assistant, Hirsh Health Sciences Library, Tufts University, Boston, MA
Posted December 13, 2022
Summary
The Tufts University Hirsh Health Sciences Library (hirshlibrary.tufts.edu) is seeking a full time permanent senior reference assistant. The Hirsh Health Sciences Library serves the Tufts University schools of Medicine; Dental Medicine; Nutrition; Public Health; Physician Assistants; Physical Therapy; Graduate Biomedical Sciences; and affiliate hospitals. The Hirsh Health Sciences Library is located in downtown Boston in the Chinatown/Theater district. This is an on-site position.
Duties and Responsibilities
The Senior Library Reference Assistant is responsible for carrying out all the daily activities of the Library Service Desk in an effective, customer-oriented and professional manner. Primary duties include providing service to library patrons at the Library Service Desk including but not limited to providing basic reference service and point-of-need consultation and instruction to users for their information access questions; assisting users with access to the physical library and accessing resources on the website; and assisting users with printing and scanning. Interactions with patrons occur in person and electronically.
The person in this position will also use the circulation module of the University Library’s integrated library system (Alma) to circulate material, create and maintain patron records, and create and maintain reserve materials, including integrating required readings into the University’s teaching platform (Canvas). They will also create and maintain the reserves collection by contacting faculty on a regular basis; coordinating with library staff as needed for ordering new materials and processing existing materials and maintaining/updating appropriate documentation.
Responsibilities also include interpreting and applying library policies as appropriate, accurately referring users to appropriate staff members when needed for additional information, reference or technical questions. This position uses Qualtrics to assist in the creation and running of surveys for the library, some on a daily basis.
Additionally, this position will be on library and university committees as assigned, including the Library PR Team; Reserves and Reading Lists sub-team; and back up on the University Library’s Circulation and Reserves Team. This position is the sole full time staff member on Saturdays.
Requirements
Basic Requirements: 1 – 3 years related experience; college degree; experience with library circulation systems; MS Office products and current communication platforms (wikis, blogs etc).The working hours are Monday, Wednesday, Thursday, Friday 7:30 – 3:30 and Saturday 10 – 6.
Preferred Qualifications: Experience in an academic or special library environment with knowledge of Ex Libris preferred. Very strong verbal and written communication skills and a demonstrated high level of good judgment, analytical, detail oriented, and problem-solving skills. Familiarity with emerging technologies and related skills. Ability to be helpful and approachable. Ability to work collaboratively in a team and independently. Enthusiasm and initiative, and the ability to prioritize diverse responsibilities and meet deadlines. Good organizational skills. Ability to meet and exceed customer needs and expectations.
To Apply
Please apply online at: https://jobs.tufts.edu. Search by Job Title or Job Requisition number: 18287. Tufts University is an Affirmative Action/Equal Opportunity Employer. Please include cover letter and resume with application. Reviews will begin immediately and continue until the position is filled.