Access Services Coordinator, Harvard Library, Cambridge, MA

Posted November 15, 2022

Description:

Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, access and borrowing, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Under direction, this position performs a combination of complex duties within the Access Services Department to provide access to the Harvard Library collection. Work is performed within broad parameters defined by general organizational requirements and established practices and precedents. This full-time position reports to the Fine Arts Access Services Librarian and is based in the Fine Arts Library. Assigned hours are Tuesday-Wednesday, 9am-6pm; Thursday- Friday 9am-5pm; Saturday noon-5pm.

Library hours may vary from the formal University calendar. The regular schedule for this position may include work on holidays, inclement weather, and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need.

Qualifications:

High school diploma or equivalent education required
Public service, previous library or customer service experience required
Experience using Microsoft Office Suite, especially Word and Excel
Demonstrated commitment to equity, diversity, inclusion, belonging and anti-racism.
College degree strongly preferred.
Demonstrated experience showing attention to detail and excellent organizational skills.
Study in history of art/architecture or arts-related field strongly preferred.
Excellent oral and written communication skills.
Academic library experience is strongly preferred.
Supervisory experience is strongly preferred.
Experience with a library management system, especially Ex Libris’ Alma system preferred.
Experience hiring, training, scheduling, and distributing work to student or temporary staff preferred.
Bibliographic facility in western European languages preferred.
Ability to effectively solve problems and exercise discerning judgment.
Ability to exercise good judgment and make sound decisions; follow through to completion.
Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision.
Ability to be flexible and respond positively to fluctuating workflow and change.
Sensitivity to working in a diverse user environment

How to Apply:

View a more detailed description and apply online here: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25240&siteid=5341&Areq=60480BR#jobDetails=1976979_5341