SLIS Student Services Center Manager, Simmons University, Boston, MA
Posted October 18, 2022
Job Summary
The SLIS Student Services Center Manager (SSCM) reports to the Director of the School of Library and Information Science (SLIS), a division within the College of Organizational, Computational and Information Sciences (COCIS) and works closely with the Director and SLIS Associate Director in the discharge of duties. The SSCM’s key role is to ensure a rich and seamless experience for all LIS students during their time at Simmons. Core responsibilities include monitoring student progress, maintaining and administering academic policies, and facilitating student engagement through events, student organizations, and outreach. The SSCM oversees a team of student workers who help to carry out the day-to-day operations of the center and engage on longer-term projects at the direction of the SSCM. The SSCM also serves as a primary point of contact for SLIS students.
Academic Policies and Progressions
Implement student policies in the Simmons Graduate Course Catalog and SLIS Student Handbook. Stay abreast of changes to the Graduate Course Catalog and work with SLIS Associate Director to update SLIS Student Handbook as needed; Develop and monitor student success plans regarding academic standing, grades, withdrawals, leaves of absence, and degree audits; Manage an electronic student records system (currently under development) and oversee processing of student forms (e.g., course credit transfer; course waivers; independent study; incompletes; course withdrawal; leaves of absence; petitions to graduate); Keep an ongoing record of all student-oriented transactions and provide regular reports at faculty meetings and to SLIS/COCIS administrators as needed; Oversee students’ progress towards program completion, coordinating with the SLIS MS Program Director and academic advisors to proactively intervene with students who need support and information; Administer the course grades assignment process (work with the Registrar to establish due dates for grades; work with faculty to resolve late grade submissions; send low-grade warning letters consistent with program policies); Serve as advisor for all non-degree students and coordinate with Admissions regarding their active/non-active student status; Respond to student concerns and make appropriate referrals to connect students with support resources on and off-campus.
Student Engagement and Success
Serve as the key point person for SLIS MS and PhD students and faculty regarding all student-related activities; Serve as a liaison with campus student services for all student issues (e.g., the Registrar, the Office of Accessibility Services, the Career Education Center, Accounts Payable, and Financial Services); Oversee the activities of the Student Services Center, including hiring and supervising student workers and maintaining a calendar for timelines of SSC processes and activities; Plan, design and, working within an approved budget, administer activities and programs to promote the academic success of students from matriculation through completion of graduate education, including SLIS flagship events (Welcome Days, Career Fair, and graduation, award, and induction ceremonies); Support the work of student organizations/honor societies and faculty advisors to these organizations; Manage the process of distribution of student professional development funds that support students’ growth as LIS professionals and integration into the LIS field; Ensure that students are regularly informed about program policies and professional opportunities (e.g., program-related deadlines; job and internship opportunities; conferences and other events relevant to students) and monitor student feedback (e.g., collected from the Suggestion Box and web form). Work closely with other program administrative units (e.g., Admissions, COCIS Ops, PhD Committee) to ensure coordination and information flow about relevant activities and events; Assist and support with other projects and tasks as assigned.
Qualifications
- Master’s degree required, preferred in library and information science or a related field;
- At least 3 years of experience in higher education administration, operations, and/or instruction.
Preferred Experience and Skills
- Experience with student advising, academic policy, and student engagement strongly desired;
- Awareness of FERPA and other relevant policies and laws;
- Strong attention to detail and excellent organizational skills;
- Comfort with data management and learning new technology systems;
- Demonstrated ability to work both independently and collaboratively;
- Excellent communication and interpersonal skills;
- Ability to maintain confidentiality and work with others on sensitive issues.
Required Application Materials
- Resume
- Cover Letter
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To apply for this position, please visit: https://simmons.wd1.myworkdayjobs.com/Simmons-Careers/job/Main-Campus—Boston-MA/SLIS-Student-Services-Center-Manager_R08937-2