Research Sharing Borrowing Coordinator, Northeastern University, Boston, MA
Posted September 22, 2022
Description:
The Information, Delivery & Access Services Department (IDEAS) supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS staff provide high-quality customer service focused on helping library users navigate and access Northeastern’s physical and digital library resources and services, both onsite at Snell Library in Boston and online to patrons throughout the world. The Resource Sharing unit, within IDEAS, fulfills requests for items outside of our collections from reciprocal and consortial partners, using ILLiad and Rapid ILL systems.
Under the supervision of the Resource Sharing Librarian, the Borrowing Coordinator responds to interlibrary loan requests and processes the receipt of interlibrary loan materials via the ILLiad, Rapid ILL, WorldShare ILL, and Alma systems. They will provide direct service at the Help & Information Desk, assist in the supervision and training of student workers, and ensure a high level of customer service, responding to all user queries via phone, email, and LibAnswers, in accordance with library business standards. They will assist in developing training documentation and workflows and contribute to the circulation, access and privileges, resource sharing, reserves, and collections maintenance operations of the department.
We invite people with various skills and levels of expertise to apply to these positions. Candidates who meet some, but not all, of the requirements listed below are also encouraged to apply. We also seek colleagues who are committed to building an inclusive and diverse working environment and who have been and remain underrepresented or marginalized in the field of librarianship – including but not limited to people of color, LGBTQ+ people, individuals with disabilities and applicants from lower-income and first-generation library or academic backgrounds.
Qualifications:
- Bachelor’s degree and at least one year of relevant library customer service experience required.
- Knowledge of general principles of interlibrary loan services and circulation functions strongly preferred.
- Knowledge of ILLiad, Alma, and database querying a plus.
- Excellent interpersonal communication skills required.
- Must be able to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students.
- Must be attentive to detail and able to make decisions using sound judgment.
- Previous supervisory experience a plus.
The successful candidate will need to demonstrate knowledge of the library’s extensive collection of electronic and physical resources, its spaces, and services, to assist users in getting started with their research. IDEAS staff must be aware of all library policies and procedures to answer users’ questions, resolve any problems, or make referrals to library subject experts as appropriate. IDEAS staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.
How to Apply:
Apply online here: https://northeastern.wd1.myworkdayjobs.com/en-US/careers/details/Resource-Sharing-Borrowing-Coordinator_R108976-1