Circulation Specialist (Library Specialist), University of Texas, (Austin, Texas)

Posted September 14, 2022

Purpose:
Provide front desk services and support for the library.

Responsibilities

Staff library service desk, assisting with check out/check in of library materials, shelving library materials and maintaining library shelves. Supervise the library operations in the absence of branch supervisor.
Provide customer service and computer assistance to library users, including troubleshooting equipment. Provide reference services to library users, including one-on-one instruction with users and reference referrals to librarians and other units.
Process library materials, including magazines. Identify and process materials being sent for repair, and oversee and/or assist with collections located in the main reading room.
Provide and manage scanning of materials for use by other academic libraries.
Participate in department meetings. Serve on committees, functional teams, working groups, as stakeholders, on projects – related to departmental responsibilities. Attend training initiatives as directed by supervisor or Head of Branch and Borrower Services.
Other related functions as assigned including providing intermittent service coverage for other library locations as needed.

Required Qualifications

Diploma (high school) or GED.
Two years of library or relevant customer service experience (retail, bookstore, service industry, etc.)
Commitment to creating a welcoming and inclusive environment for all library users.
Ability to communicate professionally and courteously with patrons from diverse populations using diplomacy and discretion at all times.
Ability to effectively make decisions, manage workflows, and solve problems.
Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished.
Demonstrated ability to be flexible with changing work assignments and environments.
Demonstrated excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

More than 2 years of relevant experience.
Experience with Point of Sale systems or Library Service Platforms.
Experience troubleshooting computer hardware/software.
Ability to work with limited supervision and as a member of a team.

Research indicates that applicants with marginalized identities are hesitant to apply for positions if they do not meet all of the qualifications. We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Salary Range

$39,000 + depending on qualifications

Working Conditions

Typical office and library environment
Lifting objects, bending, kneeling, walking, standing

Work Shift

M-F 9am-6pm or 8am-5pm (depending on location)

How to Apply

Required Materials

Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

During your application, you’ll be asked the following questions:

Please tell us about a time you provided excellent customer service.
Please tell us about a time you made a meeting or environment more welcoming or inclusive.
Please describe your experience working independently or with limited supervision, including details on how you organize your time to accomplish goals.

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.