[CLOSED] Member and Visitor Services Coordinator (Part-Time), Boston Athenaeum, MA

Posted March 16, 2022

Description

The Member and Visitor Services Coordinator (Part-Time, Nights/Saturday) will maintain a well-ordered and positive member/visitor experience by serving as the first point of contact for members, guests, and visitors.

As a front-line representative of the Athenæum, the person in this role will conduct themselves in a consistently pleasant and approachable manner. The coordinator will be a flexible, creative thinker and problem-solver, comfortable both with fielding inquiries and initiating member contact proactively. They will appreciate American history, literature, and/or art and will learn and share information about the Athenæum’s history, building, and collections. This part-time position requires regular evening and weekend hours Tuesday through Thursday, 4pm to 9pm and Saturday 9am to 5pm. The Member and Visitor Services Coordinator will report to Emily Schuman Membership Manager.

Responsibilities

Serves as front-line membership outreach and service coordinator, promoting and providing excellent membership services
Sells/renews memberships and answers questions about membership benefits; calls and emails members proactively to discuss membership renewals and other matters
Communicates accurate information about Athenæum programs and events to members, guests, visitors, and the general public
Welcomes visitors and members upon arrival, scans membership cards, ensures that visitors sign the guest book
Collects admission and other payments
Processes new and renewed memberships in Salesforce, handles member mailings and card needs
Answers and transfers inbound phone calls on the main telephone line
Assists with registrations for tours and events as needed in conjunction with the
Education and Events Departments
Reports attendance and visitor statistics
Manages and sells Boston Athenæum gift shop merchandise
Assists other staff members and volunteers in managing first-floor logistics
Collaborates with other departments to advance the library’s mission
Performs all other duties as assigned

Qualifications and Requirements

One or more years’ experience in a position with relevant experience
Ability to energetically assess and anticipate needs and be a flexible problem solver while maintaining a positive demeanor
Excellent communication, organizational, and multi-tasking skills

Ability to work both independently and in collaboration with others in a highly professional manner
Strong customer-service and interpersonal skills
Ability to work evenings and Saturdays
Proficiency with Google Workspace; comfortable with learning new technology
Experience with Square or other point-of-sale system preferred
Experience with a constituent records management database such as Salesforce preferred
Commitment to fostering a workplace culture of teamwork, diversity, and inclusion
Submit to and pass background check, including criminal history, personal references, employment verifications and Registry of Motor Vehicles (if applicable)

How to Apply

Please submit a cover letter and resume using the following link:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c2172f4-dddf-44f5-9300-133cc1de3cd2&ccId=19000101_000001&lang=en_US

The Boston Athenæum is an equal opportunity employer. We encourage individuals of diverse
backgrounds to apply and are committed to hiring individuals who value a diverse and
inclusive work environment. The Boston Athenæum is also committed to providing access,
equal opportunity, and reasonable accommodation for individuals with disabilities in
employment. To request a reasonable accommodation, please contact the Director of Business
Operations & Augusta Thomas Director of Finance, Christopher Boudrot, at 617-720-7642 or
[email protected].