Information Services Specialist, Providence Public Library, Providence, RI

Posted March 14, 2022

Description:

This position is responsible for providing responsive and effective circulation and reference support across all aspects of the Information Services Department. A key role on the library’s information services team, this position is accountable for activities related to both circulation and reference operations, including borrower services, interlibrary loan, ready reference, and outreach. The incumbent is expected to deliver point-of-need assistance and support to library customers and visitors, including first and second level technology support and troubleshooting.

Responsibilities:

Perform core operational activities related to borrower services including loaning and requesting library items, circulation and patron database management, holds, delivery, stacks maintenance, inventory control, information commons and study and meeting space management, technology loans, printer management, and a wide range of other library services.
In partnership with librarians, effectively assist with reference and reader’s advisory services to library customers as needed.
Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation.
Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
Participate in library marketing, including book display merchandising, blog posts, digital signage, website and social media contributions.
Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
Willing to work evenings and weekends as required.
Perform other duties as assigned.

Preferred Qualifications:

Excellent verbal and written skills.
Strong attention to details and strong organizational skills.
Comfortable working with various technology (i.e. Microsoft programs, Google Docs/Drive).
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, patrons, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Required Qualifications:

Spanish/English bilingual a plus.
Requires a flexible schedule which includes morning, evening, and weekend hours.
The position is best filled by an energetic, innovative individual with previous library experience.
Knowledge of automated library systems, circulation and reference services operations, and web technology skills strongly preferred.
Excellent oral, written, and interpersonal communication skills are essential.
Interest in library trends and emerging technologies, basic word processing and spreadsheet abilities, and comfort with technology and social media are imperative.
Outstanding work ethic, strong customer service skills, commitment to customer-centered services and flexibility are critical.
Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.
Candidates must also be able to exercise tact and good judgment in a variety of situations by following established policies and procedures.
Driving/Travel requirements – 0-10%
Position Location – Providence, RI
Physical requirements – ability to occasionally lift/move up to 25 lbs.

How to Apply:

Position is open until filled. Submit Cover Letter and Resume to:

E-mail: [email protected]

Fax: 401-455-8002

The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903