Access Services Associate: Evening Supervisor, Hampshire College, Amherst, MA

Posted March 14, 2022

Description:

Position Type: Full Time

Schedule: 35 Hours a week

Pay Range/ Status: $18.00 – $20.00 Hour/ Non-Exempt

Location: Hampshire College Campus in Amherst, MA

Reports to: Access Services Supervisor

Anticipated Start Date: April 11, 2022

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is located on a beautiful rural campus in Amherst, Massachusetts. We provide residential undergraduate education to nearly 600 students. Each department at Hampshire College contributes to the collaborative culture of the organization and plays an important role in the success of the College. The Hampshire College Library is a dynamic hub of people, technology, and information that serves as an incubator of ideas across all disciplines. Educating for change demands comprehension of the past and vision for the future. The library’s innovative and risk-taking intellectual environment fosters new ways of creating knowledge and understanding. As part of the library team, you will be instrumental in the department achieving its mission and goals!

DESCRIPTION OF RESPONSIBILITIES:

Reporting to the access services supervisor, the access services associate: evening supervisor oversees nighttime operations of the library during the academic year and summer programs. The associate performs a variety of public service and clerical duties as a member of the library’s access services department, and is the lead person responsible for stacks maintenance of the library collection, which includes support of the game collection, in consultation with the research and instruction librarian for science and social science.

One of three full-time staff members responsible for oversight of the InfoBar. Supervises and trains student circulation assistants with other access services staff and assists in all general circulation services. Standard Schedule: Sunday 11:30am-7:30pm, Monday – Thursday 2:00pm-10:00pm. Hours vary in the summer and during breaks, and schedule is subject to change as the needs of the library evolve.

InfoBar duties include answering questions about library procedures and equipment, checking library materials in and out, registering patrons, placing holds, and running reports. In addition, the associate manages the print reserve collection, working with faculty and other Five College Reserve staff to obtain loans of materials needed for course reserves and cataloging them within our Integrated Library System (ILS) in preparation for use by the Hampshire College community. This position is also responsible for all functions related to patrons’ library bills and fines, including processing bills from the online library system; preparing manual bills and fines for lost, damaged and recalled materials; checking bills for errors; transmitting bills to financial services and/or other Five College libraries; and answering users’ billing questions.

The associate processes Interlibrary Loans one day a week, and as needed to assist the access services associate: interlibrary loan. The associate contributes content for the library’s social media accounts.

REQUIRED SKILLS:

ESSENTIAL

Background in troubleshooting library systems.
The ability to work a flexible schedule that includes nights and weekends.
The ability to travel as needed to participate in consortia and professional meetings and events.
Excellent knowledge of Microsoft Office products.
The ability to work independently with minimal supervision.
The ability to be proactive and initiate projects or other work.
Excellent written and communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
Enthusiastic service orientation with sensitivity to the needs of users at all skill levels; the ability to convey technical information to a non-technical audience is essential.
The ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information.
Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment.
A thorough understanding of established billing principles, library methods and procedures, and the use of common library tools.
Comfort with numbers and the processing of financial information.
A commitment to working with people from diverse backgrounds is essential.
Supports and enhances a sense of belonging and success of students from traditionally marginalized populations.
Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism

PREFERRED

A strong record of progressively responsible supervisory experience directly related to duties and responsibilities of the position, preferably in an academic environment.
Experience with e-resource access and maintenance procedures and generating statistical reports.
Proficiency with A/V software.
Familiarity with graphic design software such as Adobe Photoshop, Illustrator, InDesign, Spark, and Canva.

REQUIRED CERTIFICATION, EDUCATION, AND EXPERIENCE:

Associate’s degree required.
Two years minimum circulation, reserves, or other relevant library experience.

Alternatives to formal education and paid work experience may be considered as equivalent qualifications to include military service/training, volunteering, activism, and other non-traditional programs and experiences related to the position.

PREFERRED QUALIFICATIONS:

Bachelor’s degree preferred.

BENEFITS:

Hampshire College offers an excellent benefits program for eligible employees such as medical, dental, vision, life insurance, generous retirement plan contributions, flexible leave plans, and many other fringe benefits. For information on Hampshire College, including more information on employee benefits and our company culture, visit our website at www.hampshire.edu.

WHO SHOULD APPLY:

Hampshire College is an equal opportunity employer and deeply committed to a community of excellence, equity, diversity, and inclusion. We are particularly committed to revealing and combating the social and institutional structures that support racism and white supremacy in all phases of employment and college life. We believe that the educational and employment environment is enhanced when diverse groups of people with diverse ideas come together to work and grow. We encourage applications from women, underrepresented minorities, persons with disabilities, sexual minority groups, veterans, and other candidates who will contribute to the diversification and enrichment of ideas and perspectives. Hampshire College is committed to removing barriers to employment faced by equity-seeking groups and encourages (but does not require) members of these groups to self-identify in their application materials. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in the work environment are particularly encouraged to apply.

How to Apply:

Please submit your cover letter, resume and names/phone numbers of three professional references via our website at https://jobs.hampshire.edu/

Review of applications will begin on March 14, 2022 and will continue until the position is filled.