Digital Solutions Specialist, Goodwin Procter LLP, Boston, MA

Posted January 26, 2022

Description:

The Specialist, Digital Solutions (“Specialist”) is a key member of the Research Services team. The Specialist works closely with the Sr. Managers to maintain the firm’s 200+ premium electronic resource research resources and vendor accounts.

Position Responsibilities:

Along with the Sr. Managers, responsible for the acquisition, licensing, and renewal of electronic resources, as well as the management of their related records in various systems.
Work directly with vendors to ensure proper administration of the firm’s contracts; manage loose-leaf filing vendors in the U.S. offices.
Utilize Wrike, Goodwin’s project management and workflow solution, to track new acquisitions and renewal details, requirements and deadlines.
Maintain accurate and up-to-date electronic resource contract records in ResearchMonitor, Goodwin’s subscription management and usage tracking software.
First point-of-contact to troubleshoot electronic service subscription access issues.
Collaborate with Sr. Manager, Research Services Contracts & Licensing to review electronic resource use, vet subscription proposals and ensure licenses align with access needs of associated legal practice groups.
Partner with Sr. Manager, Research Systems & Applications to test ResearchMonitor software and server upgrades prior to deployment.
Apply resource updates to ResearchMonitor and troubleshoot access issues with vendors.
Maintain the core attorney deskbook master list and ensure that deskbooks are distributed efficiently across firm-wide practice areas; responsible for coordinating firm-wide office copy bulk orders to maximize available discounts.
Prepare annual budget projections for office copy materials. Review monthly accounting statements to ensure payments are accurate. Assist with budget re-forecasting.
Manage external loose-leaf filing vendor services in the firm’s U.S. offices, including scheduling outsourced staff, managing outsourced staff work and reconciling and paying invoices for this function.
Process invoices for electronic services, including research databases. Review usage data download files to identify invalid charges and rectify billing data for the firm’s client re-billing process.
Oversee and support the Research Operations Coordinator’s cataloging and collection maintenance of print collection.
Active role in training the Research Operations co-op student. Prepare assignments and evaluate work product throughout the semester. Participate in student’s final evaluation at the end of the term.

Required Qualifications:

Master’s Degree in Library & Information Science; Master’ s degree can be substituted for relevant experience in a special or academic library.
Proficiency with computer systems and applications.
Ability to effectively manage work to high quality standards, with a meticulous eye for detail.
Strong organizational skills; ability to prioritize and execute tasks, multitask and meet deadlines..
Effective interpersonal, written and oral communication skills; ability to communicate effectively with all levels of the firm in a professional manner.
Ability to work collaboratively with members of the Research Services department, administrative staff and attorneys at the firm.
Technical aptitude with ability to quickly learn new systems and applications.

Preferred Qualifications:

3-5 years of electronic resource management and operations experience.
Experience with EOS or other integrated library system.

How to apply:

Please apply to this position here: https://goodwinprocter.wd5.myworkdayjobs.com/External_Careers/job/Boston/Research-Operations-Specialist_R01505